Coordinator Growth Operations
Coordinator Growth Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role
As the Coordinator Growth Operations you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology education and growth you are an individual who is fascinated with all things digital thrilled to create incredible customer experiences and eager to contribute to BrainStations overall success.
Responsibilities
- Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
- Triage requests to the appropriate teams to ensure a seamless highquality experience
- Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
- Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
- Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
- Document and build playbooks to support team growth and development
Requirements
- Bachelors degree
- 12 years of work experience in customer success or a related industry
- A willingness to learn and a coachable attitude
- Ability to thrive in a dynamic collaborative team environment
- Desire to find creative solutions to challenges and problems
- Ability to juggle multiple projects and work independently
- Aptitude for learning and using new software
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package
- Retirement Planning
- Parental Leave Program
- Socials Outings & Retreats
- Culture of Learning & Development
- Flexible Working Hours
- Work from Home Flexibility
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012 BrainStation works with instructors from the most innovative brands to develop and deliver cuttingedge realworld digital education that has empowered professionals across the world.
Bonus: Have you been to a campus or joined an online learning opportunity We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants regardless of race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us please notify us so we can provide suitable accommodation.
The estimated compensation for this position is $45000 to $50000. This is an estimate and a compensation offer will vary based on applicants education experience skills abilities and alignment with market data.
While we sincerely appreciate all applications only those candidates selected for an interview will be contacted.
#LIHybrid
Required Experience:
IC
Employment Type
Full Time
