Financial Service Representative Mandarin - Montreal
Financial Service Representative Mandarin - Montreal
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Job Description
OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cuttingedge fintech innovations to bring excellent financial advice and bestinclass wealth management to our customers and business partners. Empowering 5000 merchants and hundreds of thousands of individual clients across Canada we are the home to a wealth of expertise in forex and securities trading mobile and crossborder payment and investment fund management.
We are ambitious resultsfocused and forwardlooking. At OTT youll get numerous opportunities to learn and grow alongside a cohort of talented people from diverse backgrounds and industries. Tackling business challenges in a collaborative and innovative environment youll be encouraged to be your best self and make a meaningful impact.
We are looking for experienced Financial Service Representative (FSR) to support our business growth in Quebec. The primary responsibility is to develop the client base identify clients needs and promote companys products and services. This role also involves working with internal teams to ensure a coordinated approach to make clients satisfied.
Responsibilities:
- Create a customeroriented culture where customers are respected including welcoming customers with greetings and providing walkin customers with tea/coffee/water
- Manage inbound/outbound calls in a timely friendly and effective manner
- Provide quality services to clients over the phone through the Internet and/or face to face
- Perform customer verification in accordance with requirements and policies
- Identify and assess customers needs to reach solutions and achieve satisfaction
- Keep records of communication with customers and records of transactions
- Communicate and coordinate with internal departments when necessary
- Build sustainable relationships with customers through trust and communication
- Attend training sessions to improve knowledge and performance such as the regulations and guidelines issued by FINTRAC as well as OTTs internal policies
- Ensure accuracy and effectiveness in using OTTs business processing systems
- Meet personal/team qualitative and quantitative targets
- Maintain a cleaning work environment
- Achieve a score no less than 90 in each of the ongoing training assessments
Requirements:
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of circumstances
- Excellent communication and presentation skills
- Ability to multitask prioritize and manage time effectively
- Mandarin proficiency is mandatory in order to service our Mandarin speaking clients
We provide acomprehensive compensation packageand avariety ofopportunities for you to growin a dynamic collaborative progressive and highperforming team.Apply now to unleash your full potential.
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Accommodations for job applicants with disabilities are available upon request.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
