Tier 2 Helpdesk Lead CAB Manager for Tech Control
Tier 2 Helpdesk Lead CAB Manager for Tech Control
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Salary Not Disclosed
1 Vacancy
Job Description
As a Tier 2 Helpdesk Lead CAB Manager for Tech Control you will:
- Oversee Tier 2 Tech Control Helpdesk operations ensuring prompt resolution of issues with switches encryption devices network consoles and circuits.
- Develop and implement policies and procedures to ensure consistent service quality and operational efficiency.
- Act as a liaison between the help desk team and senior management translating technical requirements into actionable strategies.
- Manage and supervise help desk employees providing guidance and training to ensure effective issue resolution.
- Coordinate the Change Advisory Board (CAB) process and ensure compliance with relevant standards while improving help desk support functions.
Minimum Qualifications and Experience:
- Active DoD Top Secret/SCI security clearance
- Bachelors degree in related field
- Minimum 5 years experience with help desk support and operation in a DoD IT environment
- Minimum of 5 years working experience with providing customers with daytoday support by responding to documenting tracking resolving and managing customer issues question and requests.
- HDI Support Center Manager or equivalent certification
Our Benefits
GCyber is committed to the wellbeing and development of every employee. Our benefits are designed to support your personal and professional goals from health and wellness programs to retirement savings and career development opportunities. Highlights include:
- 26 Days of Paid Leave Annual PTO Increase
- An extra day of paid leave for every year of employment with GCyber
- Paid Parental Leave
- Additional Leave Allowances for Military Duty Jury Duty and Bereavement Leave
- 401(k) Matching
- 100 Companyfunded Disability Insurance
- 90 CompanyFunded Health Dental and Vision Insurance with contributions to insurance benefits for spouses children and family members
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you dont have to worry about whether your application process will be fair. We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. https://linkedin/company/gcyber
Required Experience:
Senior IC
Employment Type
Full-Time
