Travel Administrator
Travel Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Validation of business travel expense claims:
- Uploading of invoices
- Validation of expenses for accuracy and compliance
- Followup with travellers via telephone and email
- Tracking of communications
- Followup/clarifications with 2nd line support
- Processing of the claims in SAP
Provide overflow/peak support to the FM Service Desk
- Handling the switchboard internal/external calls
- Creation of tickets for all service providers
- Timely coordination of incoming emails and phone calls
- Provision of assistance to the employees on finding information related to daily processes
- Acting as a bridge between employees and service provider
- Handling of Lost and Found items
Please note: This position is offered as a fixedterm contract with an ending date of 31/08/2023.
There is a potential for a further extension/permanent contract.
Responsibilities:
- Service Desk experience or similar customerservice experience
- Technical knowhow
- Very good customer service skills required
- Capable of adjusting and integrating into the multiculture environment of a European organisation
- Friendly approach and the ability to handle complex situations is essential
- The ideal candidate shall be reliable punctual dress in business attire and competent to carry out the services.
- Secondary school graduation (preferably high school graduation/Abitur) plus professional education;
- Minimum 3 years of relevant professional experience and in case of existing academic study 2 years of professional experience;
- Basic knowledge of Facility Management standards e.g. GEFMA;
- Basic knowledge of Ticket systems or CAFM software ;
- Basic knowledge of Switchboard systems e.g. PeterConnects;
- Basic knowledge in travel modules in ERP system e.g. SAP Travel module;
- Good knowledge of MS Office (Outlook Word Excel);
- Very good communication and customer service skills;
- English skills level C1 (according to the selfassessment grid available on the Europass web site language skills a plus
Required Experience:
Unclear Seniority
Employment Type
Full Time
