Operations Program Manager with German Seller Flex
Operations Program Manager with German Seller Flex
Posted on :
07-04-2025
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1 Vacancy
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Job Description
At 3P Heavy Bulky we are constantly innovating to deliver the best possible Customer Experience to the customers buying Heavy Bulky products such as fridges sofas and large screen TVs. The SellerFlex program enables Marketplace Selling Partners to offer Retail like highquality experience whilst Amazon carrier manages end to end transportation. As we scale up this business we want to create Operations structure to ensure that Selling Partners are well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Manager role you will work to resolve both shortterm operations issues as well as contribute to the longterm vision of the Program.
You will:
Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
Drive key initiatives to increase operational efficiency and streamline processes to enhance delivery performance and scalability across the network
Support internal partners including sales and transportation in resolving complex sellers issues and escalations.
Monitor operational performance of selling partners and provide coaching/training on operational best practice
Report on daily weekly monthly operational KPIs and projects to senior leadership
Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance
3 years of experience in program management development and delivery
Experience in logistics ecommerce or supply chain operations
A passion for developing best in class customer delivery experience
A track record of delivering results improving service while reducing costs
Strong bias for action with willingness to roll up sleeves and get things done
Strong data analysis skills
Highly techliterate with ability to learn new systems quickly and ability to analyze rootcause issues using internal operations tools
Comfortable with ambiguity and able to manage multiple priorities
Ability to influence peers and stakeholders at all levels. Exceptional interpersonal and communication skills both written and verbal
Fluency in German & English required
Degree level qualification
SQL knowledge and experience in data visualization
Experience with Amazon Transportation Supply Chain Operations or Procurement
Strong structured thinking and problem solving ability with ability to convert strategy to action
Demonstrated experience in performing complex data analysis
Experience with lean process kaizen six sigma and process improvement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacypage to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will:
Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
Drive key initiatives to increase operational efficiency and streamline processes to enhance delivery performance and scalability across the network
Support internal partners including sales and transportation in resolving complex sellers issues and escalations.
Monitor operational performance of selling partners and provide coaching/training on operational best practice
Report on daily weekly monthly operational KPIs and projects to senior leadership
Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance
3 years of experience in program management development and delivery
Experience in logistics ecommerce or supply chain operations
A passion for developing best in class customer delivery experience
A track record of delivering results improving service while reducing costs
Strong bias for action with willingness to roll up sleeves and get things done
Strong data analysis skills
Highly techliterate with ability to learn new systems quickly and ability to analyze rootcause issues using internal operations tools
Comfortable with ambiguity and able to manage multiple priorities
Ability to influence peers and stakeholders at all levels. Exceptional interpersonal and communication skills both written and verbal
Fluency in German & English required
Degree level qualification
SQL knowledge and experience in data visualization
Experience with Amazon Transportation Supply Chain Operations or Procurement
Strong structured thinking and problem solving ability with ability to convert strategy to action
Demonstrated experience in performing complex data analysis
Experience with lean process kaizen six sigma and process improvement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacypage to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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