Product Success Manager mwd
Product Success Manager mwd
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Job Description
Job description
Did you ever wonder how fashion retailers get the clothes they sell at their store And how they make sure they always have clothes in stock for us to buy Ever had a look at a retailers website or shop and wondered where they get the nice pictures of and texts about the products from Well welcome to the world of Fashion Cloud and wholesale. We have the mission to digitalize exactly these processes with the software we build and the community we build up of courseas customerfriendlyas possible. Want to change the way the fashion industry works with us to the better
At Fashion Cloud we are on a mission to rethink how brands and retailers work together through innovative software solutions to reshape the replenishment business. We envision a smart replenishment future characterised by datadriven insights and decisions efficiency and a seamless user experience.
As a Product Success Manager (m/f/d) you will be the driving force behind the success of Smart Replenishment software solutions.
What you can expect
Customer Onboarding & Adaption
Guide brands and retailers effectively using Smart Replenishment B2B Ordering and Insights tools ensuring a smooth onboarding process and longterm success.
Customer Engagement & Training:
Educate users through training sessions tutorials and best practices making sure they fully leverage the products capabilities.
Strategic Account Management:
Build strong relationships with our customers proactively ensuring their success and identifying opportunities for further engagement.
Product Feedback & Improvement:
Act as the voice of the customergather insights identify pain points and collaborate with product and development teams to enhance our solutions.
ProblemSolving & Support Escalation:
Lets get technical! You will familiarize yourself with data flows processes and troubleshooting as you will be the point of contact when there are issues with the data we receive and deliver. Work closely with customer support and technical teams to resolve issues quickly and effectively.
Job requirements
What you bring to the table
You have a strong understanding of B2B (ordering) platforms inventory management and datadriven decision making ideally in fashion retail
Problemsolving skills with a proactive mindset to overcome challenges before they escalate
You already have experience working closely with product and development teams to translate customer feedback into meaningful product improvements
Excellent communication and presentation skills to educate users engage with stakeholders and translate complex solutions into clear benefits.
Organisational talent designing and executing plans and keeping track of things is in your blood
German and English at a business level is a must
Whats in it for you
Free choice of laptop and equipment(e.g. MacBook)
Flexible working times No 9 to 5 you are in charge of your time!
20 DaysEurope Remote Working Program
A great office we stick to a hybrid work model (minimum 2 days per week working at the office) and enjoy flexibility between working face to face with the colleagues at the office and opportunity to work from home
Regular team activities Christmas party Trivia nights and even trips abroad to celebrate success together!
Health is wealth Sports membership discount mental health support by nilo.health
Continuous education 1000 yearly development budget books and free online tutorials from Pluralsight
Sabbatical optionone month for 3 years of Fashion Cloud and 3 months if youve been with us for 5 years
If you have any relevant references that you consider essential for your application please attach them to your CV. Your application will be processed in accordance with our for applicants.
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
