Software Development Engineer II- Amazon Customer Service Amazon Customer Service
Software Development Engineer II- Amazon Customer Service Amazon Customer Service
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 129300 - 223600
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
About the Role Amazon Customer Service Technology is seeking talented Software Development Engineers who are passionate about creating customerobsessed solutions that impact millions of customers globally. We believe in optimizing for whats best for customers our people and the business not whats easiest to execute. As part of our engineering teams you will develop innovative solutions leveraging state of the art technologies including machine learning large language models and artificial intelligence to reduce customer effort and deliver frictionless experiences. Our mission is to preserve customer trust while relentlessly protecting customer data and building scalable solutions that empower our Customer Service Associates (CSAs) to treat every customer as a friend.
Key job responsibilities
What Youll Do
Design and develop scalable highperformance software solutions that optimize the customer service experience and reduce customer effort
Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
Build systems that enable datadriven decision making while maintaining the highest standards of customer data protection and privacy
Create and implement solutions that empower CSAs to exercise good judgment while providing consistent reliable customer support
Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
Partner with crossfunctional teams to root cause customer experience defects and implement systematic fixes
Mentor junior engineers while fostering a culture of customer obsession and technical excellence
Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
Participate in oncall rotations to ensure our systems maintain high availability and reliability treating every customer issue with urgency
About the team
Technologies Youll Work With
Core programming languages including but not limited to Java
Linux operating systems
AWS services and cloud infrastructure
Distributed systems and microservices architecture
Database technologies and data structures
3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
What Youll Do
Design and develop scalable highperformance software solutions that optimize the customer service experience and reduce customer effort
Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
Build systems that enable datadriven decision making while maintaining the highest standards of customer data protection and privacy
Create and implement solutions that empower CSAs to exercise good judgment while providing consistent reliable customer support
Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
Partner with crossfunctional teams to root cause customer experience defects and implement systematic fixes
Mentor junior engineers while fostering a culture of customer obsession and technical excellence
Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
Participate in oncall rotations to ensure our systems maintain high availability and reliability treating every customer issue with urgency
About the team
Technologies Youll Work With
Core programming languages including but not limited to Java
Linux operating systems
AWS services and cloud infrastructure
Distributed systems and microservices architecture
Database technologies and data structures
3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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