Director of Parts

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the companys overall benefit.

POSITION SUMMARY:

Foodmate which is owned by Duravant LLC is a leading poultry processing equipment manufacturer based in the Netherlands. Founded by industry experts in early 2006 the company quickly expanded its worldwide distribution into North and South America with the launch of Foodmate US in 2010. Foodmate US brings innovative technology and costeffective solutions to poultry processing automation. Our machines optimize yields improve quality and reduce labor cost while maintaining low cost of ownership.

Reporting to Sr Director of Lifecycle Services this role independently pursues and drives Parts business growth in accordance with the goals and KPIs set forth. The Director of Parts is an integral leadership role within the department and the broader organization providing leadership and guidance to their team of direct reports as well as the broader sales engineering and operations teams when needed. As such it is expected that this position continuously improves the aftermarket parts operations to facilitate growth and customer satisfaction and successfully achieve the companys longterm strategic goals. The Director of Parts creates functional strategies to meet and exceed company and department sales goals and develops procedures/policies/budgets to support the functional infrastructure. As a member of the OCs Lifecycle Services leadership team the Director of Parts shares responsibility for achieving overall financial and operational growth objectives for the department in conjunction with service and operations leadership.

Candidates for this position are expected to be conversant with methods and practices of employee leadership project and task management leading through influence. In addition they are expected to be familiar with the technologies used in the various systems sold by the company and their appropriate applications. Lastly the candidate needs to be well versed in analyzing and interpreting parts sales data to drive performance and growth.

ESSENTIAL RESPONSIBILITIES:

• Consistently focused on building a world class Aftermarket Parts operation by ensuring the highest customer satisfaction levels by ensuring unwavering commitment to growth and profitability through aftermarket parts sales
• Continuously looks for methods to grow Aftermarket Parts revenue increase margin levels and optimize customer satisfaction while maintaining Parts operational expenses and Parts profitability consistent with Parts budgets
• Collaborates with other teams to identify Parts sales process bottlenecks inefficiencies and areas for sales growth/cost reduction proposing innovative solutions to address these issues
• Establishes and monitors key performance indicators (KPIs) and metrics to track the progress and impact of Parts Sales initiatives (including both proactive demand generation and order intake) adjusting strategies as necessary
• Oversees the documentation and updating of processes and procedures to ensure they reflect current best practices
• Conducts market analysis to identify parts opportunities
• Directs and coordinates promotion of parts to increase share of market and obtain competitive position in industry
• Partners with Marketing to develop parts business marketing initiatives both promotional and monthly repeatable awareness communication with the customers
• Through cross functional/influence leadership provides input for parts forecasting and inventory optimization and consistently drives repeatable behaviors that ensure inventory and parts order fulfillment processes are meeting and exceeding customer expectations
• Works cross functionally with other departments to decrease overall warranty exposure and expedite any detected quality improvement opportunities
• Executes frequent parts pricing analyses to maintain appropriate pricing structure and provide timely customer communication relating to pricing updates
• Executes frequent parts demand analyses and recommends appropriate actions
• Manages the operational performance of the parts organization from quoting order entry phase through shipment
• Develops facilitates and/or executes effective training for Parts reps from onboarding to continuous development
• Coaches and develops the highest level of professionalism within the Parts team making it easy for all our customers to do business with us
• Establishes and manages strong working relationships with Duravant Lifecycle Services team
• Establishes and manages strong working relationships across the Duravant Operating Companies to develop implement and share best practices
• Maximizes CRM ERP and other software tools to streamline all operational processes

POSITION SPECIFIC COMPETENCIES:

• Change Management
• Cross Functional Leadership
• Mentoring
• Conflict Resolution
• Quantitative Reasoning / Data Analysis
• Influence
• Ownership
• Verbal and Written Communication
• Teamwork/Collaboration
• Digital Literacy
• Project Management
• Initiative
• Problem Solving
• Global Fluency
• Energy
• Drive to succeed

POSITION REQUIREMENTS:

• Bachelors Degree in technical or business field
• 10 15 Years of work experience; 5 years in a comparable management position.
• Experience in OEM / capital equipment industry preferred
• Strong business analysis problem solving financial acumen and strategy development skills.
• Ability to interact at all levels of the organization with customers partners and the Duravant Operating Companies
• Strong oral and written communication skills.
• Ability to build commitment and consensus through effectively influencing others
• Ability to travel up to 10 of the time
• Proficient with MS Office Suite including Excel Word and Outlook. Relevant experience with ERP/CRM applications is a bonus
• Strong understanding and experience in operations and logistics knowledge of manufacturing and engineering processes preferred

PHYSICAL REQUIREMENTS:

Frequently required to sit stand walk talk or hear; uses hands to finger handle or touch objects or controls. On occasion may be required to climb and work in high places stoop bend or reach above the shoulders. The incumbent must occasionally lift push or pull up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The position is an officebased position with visits to the manufacturing area. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

ADDITIONAL INFORMATION:

Duravant is a global engineered equipment company with an over 100year operating history. Through our portfolio of operating companies we deliver trusted endtoend process solutions for customers and partners through engineering and integration expertise project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing packaging and material handling sectors. Duravants marketleading brands are synonymous with innovation durability and reliability.

Foodmate maintains a drugfree workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age marital status disability veteran status sexual orientation gender identity or expression and other characteristics protected by law. The EEO is the Law poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check postoffer drug screen and physical prior to employment. Foodmate participates in EVerify.