Program Coordinator
Program Coordinator
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Job Description
Job Details
Program Coordinator
PURPOSE OF POSITION
The Older Females Shelter Program Coordinator oversees the 24/7 daytoday operations of a Shelter site funded by the New York City Department of Youth and Community Development that houses 20 single young females aged 2124. Reporting to the Director of Youth Shelter the Coordinator is a leader of a team that includes Case Managers and Resident Advisors (who also have cooking and security responsibilities). Overall the Coordinator will lead their team to achieve the goals of the Shelter program: assess and address any immediate trauma experienced by the young female seeking shelter assist the young female with their individual goals and ensure that the site embraces a culture of safety and is wellmaintained
Additionally this position requires independent judgment and proactivity as the Coordinator will be working within a newly opened standalone site. Flexibility a willingness to be available by email or phone in offhours and excellent communication and problemsolving abilities are critical to successfully fulfilling the requirements of this position.
DUTIES AND RESPONSIBILITIES
(Responsibilities to include but not limited to the following)
Program Design and Implementation
Assists the Director of Shelter and other senior staff in the evolution of the Older Females program design including but not limited to: refining program operations as needed collaborating with performance measurement and compliance staff to determine programmatic goals and metrics for the program; assisting in refining a program manual and policies to meet the specific needs of the site; and determining staffing and shift structures for the site.
Collaborates with operations and facilities leadership on the final physical development of the site and movein of staff youth and furniture.
Management and Compliance
Work closely with the Child Protection Program Compliance and Data Systems teams to ensure site compliance with regulatory and accreditation requirements and manage program metrics.
Work closely with dedicated Facilities and Housekeeping staff to ensure the building is wellmaintained.
Ensures highquality daytoday operations of the Older Female Shelter program within the site.
Ensures the hiring and training of all staff within the siSupervises and develops a program team with a strong sense of accountability for achieving positive outcomes and complying with CHNY policies and other entities regulations and requirements.
Ensures programmatic compliance with regulatory and other requirements. Ensures and/or conducts dry audits of programs and takes a lead role in live audits with funders and other regulatory bodies.
Oversees staff scheduling for the site maintains program census and ensures that staff to youth ratio is met at all times.
Oversees and implements evidencebased models and other proven practices and identifies and meets the training needs of the staff.
Collaborates with supervisors of specialty staff to ensure staff is receiving appropriate supervision and the needs of clients are being met.
Effectively utilizes data and information systems to evaluate programs and inform decision making and development of performance strategies.
Assesses incidents reviews the appropriateness of incident management and ensures that all protocols are followed.
Ensures that all child protection policies and processes are followed with complete accuracy and that the culture of the site focuses on child protection.
Ensures that all case files (electronic and paper) are accurate comprehensive and up to date for all youth.
Develops and maintains positive relationships with internal and external partners and stakeholders.
Leadership and Coaching
Manages the performance evaluation and professional development of a team of professional staff.
Serves as a champion of new initiatives and evidencebased models that are implemented within the program site and lead their implementation with the staff.
Embraces a datadriven culture that is outcomesoriented and creatively responsive to programmatic challenges.
Promotes a healthy inclusive and equitable organizational culture and a thriving engaged staff.
Always uphold CHNYs mission vision and principles standards of conduct policies and procedures.
Other job duties as assigned.
Management and Leadership
Always upholds CHNYs mission vision and principles standards of conduct policies and procedures.
Performs other duties as assigned and needed.
SUPERVISORY DUTIES
This position supervises Case Managers and Resident Advisors
Qualifications
KNOWLEDGE SKILLS & ABILITIES
Education & Experience
Bachelors degree in Social Work Psychology or a related field required. Masters degree preferred.
FDNY Certificate of Fitness F07 and S95 certifications preferred upon hire but required within 60 days of hired
Experience working with diverse groups.
Supervisory experience preferred.
Knowledge/Skills
Must have knowledge of human service delivery systems residential care and resources for the youth population.
Must possess strong multitasking skills with demonstrated ability to manage multiple projects at once.
Excellent collaborative and organizational abilities.
Excellent verbal and written communication skills.
Strong leadership/management skills.
Flexible work schedule to include evenings weekends and
A demonstrated passion for Covenant House New York
Salary Range $63k to $65k
Compensation
Covenant House New York offers a rich package of benefits including but not limited to full medical vision dental life and short and longterm disability insurance and other fringe benefits. Eligibility for medical benefits begins on the date of hire. PTO includes 3 weeks of vacation in the first year 10 holidays 13 sick days 5 personal days and birthday days off. Benefits include a 403b with employer contribution after 12 months. There are also multiple additional optional benefits (including additional life disability accident and cancer insurance) available at significantly reduced rates.
CH is a vaccinated employer. As such prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID19 vaccination by the date of hire to be considered.
Covenant House New York is an Equal Opportunity Employer
Required Experience:
Senior IC
Employment Type
Full-Time
