Customer Success Specialist - AWS End User Computing

Would you like to be part of a team focused on helping customers realize new value by migrating their enterprise infrastructure and applications to AWS AWS is seeking a Customer Solutions Manager (CSM) to help grow customer adoption of our End User Computing (EUC) on AWS services and solutions. The CSM role owns our customers journey throughout the adoption cycle and move into a scaled production environment and ensures we are continuing to provide value as we increase retention and help the customers adoption of End User Computing services across personas and use cases. A primary focus for a CSM is serving as the cloud change agent for our customers guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey bringing structure programmatic discipline and thought leadership to drive forward migration velocity and digital transformation/ modernization. As an AWS CSM you will serve as the customers cloud journey coach and voice of customer within AWS evangelizing customer needs to AWS leadership account teams service and engineering teams. You leverage your communication program management technical operations and transformation acumen to understand and work backward from your customers strategic goals translating them into an executable plan and delivering successful customer outcomes on AWS.

CSMs ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to upskill technical and nontechnical roles across the customers organization. CSMs are customer advocates driving resolution of blockers to migrations and new solutions on AWS by helping customers adopt services at scale and creating paths to help accelerate value realization. CSMs are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.

Key job responsibilities
CSMs are measured on customers success of cloud adoption including EUC workloads migrated to AWS new EUC customer solutions built on AWS and helping the customer achieve deployment milestones.

Customer engagement effectiveness including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.

Establishing and managing an outcomedriven adoption plan to realize customers account vision and strategy while reporting on customer maturity and adoption progress.

A day in the life
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major EUC workload migrations. You will translate strategic initiatives in the account plan into executable actions to achieve our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way.

About the team
About the team
In serving our customers our people matter. At AWS we encourage critical thinking selfmotivation and the ability to deal with ambiguity. You should bring a balanced approach love both strategy and details have a high bias for action problem solving abilities and be a good communicator. We want you to be passionate about delivering a great customer experience and contributing to a team goal.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams

PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Experience in customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
Experience in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.