IT Field Services Analyst
IT Field Services Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Provides support to end users on a variety of issues. Identifies researches and resolves technical problems. This position is required to perform all Service Desk and Desktop functions. Additionally position will support various teams in IT including Network and Server Operations. Position will require work in the office as well as field support. Work schedule may have varying hours including some evenings and weekends. Weekly travel between field office and other operating locations may be required.
Duties and Responsibilities
Responds directly to support issues and service requests for field personnel.
Interfaces with other team members to provide additional information to assist in the resolution of incidents in a timely manner.
Addresses client requests quickly and effectively.
Ensures that all support requests are accurately and descriptively logged into the Help Desk tracking software.
Conducts hardware installations including workstations laptops printers routers and switches and provides infrastructure support as needed.
Assists in identifying trends in continuing hardware software or system problems.
Trains users on software and hardware onsite or in a classroom.
Works with carriers service providers and vendors to correct issues.
Interacts with software and hardware vendors to request service regarding defective products.
Other duties as assigned.
Skills and Competencies
Ability to effectively prioritize and execute tasks in a highpressure environment.
Ability to work independently and selfmanage daytoday operations.
Strong communication skills both written and oral
Proven team player
Stays current with technology by obtaining training on current hardware and software. Obtaining certificates when necessary.
Demonstrates positive leadership to teammates and end users represents oneself as a positive stakeholder in all situations
Required Qualifications
High school diploma (or GED)
Minimum of five 5 years of related experience.
Proficient in MS Office Suite and Windows Operating Systems
Ability to work nights and weekends as needed
Valid drivers license with an acceptable MVR
An acceptable preemployment background and drug test.
Preferred Qualifications
Bachelors degree in computer science MIS or a related field from an accredited college or university.
Experience with oil and gas software
Secondlevel Help Desk support experience
Technical field support experience
Physical Requirements
Requires prolonged sitting some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.
Continental Resources Inc. provides equal employment and affirmative action opportunities to applicants and employees without regard to race color religion sex (including pregnancy childbirth or related medical conditions) age sexual orientation gender identity national origin protected veteran status or disability.
Required Experience:
IC
Employment Type
Full-Time
