Project Manager Professional Services

Available Location: Mexico City MX

Position Overview

We are seeking a highly motivated and experienced Program manager for a Professional Services team. Responsible for leading the management and of the migration and implementation of Cloudflare solutions. This role requires a strong focus on project management customer satisfaction on time completion of projects leading the team that provide technical consulting implementation and support services to customers.

The ideal candidate should have a strong background in professional services SaaS industry experience program/project management and customer relationship management. We believe that putting our people first and fostering a creative exciting and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Responsibilities

• Project manage a team of professionals that provide technical consulting implementation and support services to customers.
• Establish and maintain relationships with key customers partners and vendors to drive revenue growth and customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered ontime within budget and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services
• Resolving conflict between the proposal team and other organizational units in a satisfactory manner including engaging management as necessary
• Act as the primary point of contact for Account Executives (AEs) and Account Teams when a services opportunity is identified.
• Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.This role will be responsible for adding efficiency to our operations and enabling us to move faster and more efficiently
• Creating internal guides and external customerfacing assets that support successful Project .
• Developing and delivering change management planning in support of new processes and frameworks.
• Gathering valuable feedback from Executives and Account Teams that drives continuous improvement
• Understanding and demonstrating your ability to successfully launch Projects at scale with minimal handson guidance that serves both our growing CS team as well as a large global customer base.

Desired Skills

• Strong communication interpersonal teamwork and organizational skills with superior verbal and written communication skills
• Proven ability to consistently and positively contribute in a highpaced changing work environment with the ability to prioritize multiple functions and tasks and manage work time efficiently
• Selfdirected detailoriented problemsolver with a burning desire to contribute to the organizations reputation and success
• Strong analytical skills including data analysis and presentation
• Strong project management skills that can help identify and solve problems quickly with minimal management guidance.
• Leadership skills that help you lead the Project without help or support from other members of the team.
• Ability to manage several competing priorities and stakeholders while building excellent crossfunctional relationships.
• Ability to engage up and down the organization (including SVP) with confidence poise and gravitas.
• Highly organized and selfmotivated to create and execute Project deliverables.
• Comfort in the ambiguity of changing priorities and flexibility to new ideas within a fastpaced environment.
• Strong attention to detail and craftsmanship with a knack for prioritization and scoping
• Excellence in developing processes to enable teams to fulfill relevant needs and deliverables.
• Exceptional written and interpersonal communication skills.

Qualifications

• Minimum of 5 years of experience in professional services project management or a customerfacing role.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve highprofile highimpact Projects.
• Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
• Must be highly organized and possess exceptional time management skills with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment a proven ability to influence others analytical skills and a proven track record of taking ownership leading datadriven analyses and influencing results.
• Good understanding of how the Internet works Networking and Security Zero Trust Services/SASE DNS TCP/IP HTTP TLS APIs and related technologies
• Experience with Jira Salesforce (or similar CRM tool) and a PSA tool is a plus.
• Fluency in English (written and oral) is a must. Spanish (written and oral) is a plus. Fluency in one or more additional regional languages is a plus.

What Makes Cloudflare Special

Were not just a highly ambitious largescale technology company. Were a highly ambitious largescale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customersat no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacycentric public DNS resolver. This is available publicly for everyone to use it is the first consumerfocused service Cloudflare has ever released. Heres the deal we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via email at or via mail at 101 Townsend St. San Francisco CA 94107.