Service Contract Manager
Service Contract Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure service providers meet performance standards as outlined in SLAs.
- Oversee contract compliance and performance adherence to servicelevel obligations.
- Handle contract renewals modification and amendments.
- Focus on optimizing service delivery driving improvements and ensuring compliance across all contracts.
- Work closely with internal specialised teams including Energy & Utilities and Procurement to manage service interactions and ensure efficient coordination with the Facilities Management team.
- Implement strategies to enhance vendor relationships focusing on continual performance improvement.
- Oversee daily operations of applicable services.
- Ensure services are delivered efficiently and effectively.
- Implement and monitor service improvement plans.
- Ensure all services comply with health and safety regulations and applicable industry standards.
- Maintain operational focus on key systems including lifts fire safety HVAC electrical and plumbing while coordinating with specialized inhouse teams.
- Track KPIs to measure service performance and identify areas of improvement.
- Collaboration and Communication: Act as the primary liaison between the Facilities Management team and internal departments (e.g. Energy & Utilities and Procurement) ensuring smooth coordination of service delivery.
- Work closely with Procurement to align on contract management supplier engagements and compliance with purchasing guidelines.
- Collaborate with field services to ensure timely efficient responses to service issues.
- Engage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives.
- Facilitate conflict resolution with service providers and ensure issues are escalated when necessary.
- Cleaning and janitorial services
- Hygiene services
- Pest control
- Landscaping and grounds maintenance
- Reception and front desk services
- Waste management (work closely with specialised inhouse team)
- HVAC (Heating Ventilation and Air Conditioning) maintenanceElectrical systems maintenance
- Plumbing services
- Building fabric maintenance (e.g. walls roofs windows)
- Fire safety systems maintenance (work closely with specialised inhouse team)
- Lift and escalator maintenance (work closely with specialised inhouse team)
- Energy management and sustainability initiatives (work closely with specialised inhouse team)
Requirements
- Proficiency in facilities management software.
- Strong analytical and problemsolving abilities.
- Knowledge of health and safety regulations.
- Experience in budget management and cost control.
- Customerfocused with a commitment to service excellence.
Required Experience:
Manager
Employment Type
Full-Time
