Technical Delivery Manager
Technical Delivery Manager
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Job Description
Description
Job Summary
This role is responsible for overseeing the technical performance within contracts as well as the comprehensive of contracted business activities throughout the entire lifecycle of a portfolio of contracts. The role leads negotiations for contracts fosters customer satisfaction and maintains effective communication while nurturing highlevel relationships within customer organizations. The role also applies advanced subject matter knowledge to contribute to complex projects and resolve business issues with independent judgment.
Responsibilities
Drive Improvements in fleet & devices for customer organization
Oversees endtoend of contracted business activities across the contracts entire lifecycle covering business development to contract closure for a portfolio of contracts not exceeding six.
Assumes accountability for the financial performance of the contract encompassing aspects like revenue margin and growth potential within the contract portfolio.
Holds responsibility for ensuring customer satisfaction in relation to annuity or outsourcing services.
Leads negotiations for small contracts or segments of large contracts valued over $5 million within a region.
Contributes to the customers business improvement planning and budgeting procedures.
Directs multifaceted teams including solution operational service partner and subcontractor teams to provide service delivery to the customer.
Creates processes with the customer in areas such as performance metrics escalation change management and communication.
Maintains effective communication among functional areas of the account team and with the organization at large as required.
Develops and nurtures highlevel relationships with senior management within the customer organization.
Applies advanced subject matter knowledge leads and contributes to complex projects and exercises independent judgment in resolving business issues and establishing policies.
Education & Experience Recommended
Fouryear or Graduate Degree in Computer Science Information Technology Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 710 years of work experience preferably in client management customer relationship management managing & growing business portfolio of annuity services P&L management contract law or a related field.
Preferred Certifications
Project Management Professional Certification
MBA
Knowledge & Skills
Knowledge of HP Workforce Experience Platform
Data Analytics
Excellent PPT making skills
Excellent Presentation Skills
Great Communications
Customer Relationship Management
Industry Analysis
Key Performance Indicators (KPIs)
Performance Measurement
Product Management
Research Reports
Resourcing
Service Innovation
Task Management
Data Analytics
CrossOrg Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in crossfunctional initiatives.
Complexity
Works on complex problems where analysis of situations or data requires an indepth evaluation of multiple factors.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
Job
ServicesSchedule
Full timeShift
No shift premium (India)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
