(USA) Principal Technical Program Manager - Tech
(USA) Principal Technical Program Manager - Tech
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$ 143000 - 286000
1 Vacancy
Job Description
Position Summary...
Walmarts Customer Care Technology team is seeking a highly skilled and experienced Principal Technical Program Manager (TPM) to lead and drive our customer care technology initiatives. As a Principal TPM you will play a critical role in shaping the future of customer care technology at Walmart ensuring seamless execution of complex programs and delivering exceptional customer experiences.What youll do...
In this role you will lead the successful delivery of critical initiatives end-to-end across product engineering and operations to improve the experience of customers needing to contact Walmart.
Key responsibilities will include:
- Program Planning and Execution:Lead the end-to-end planning execution and delivery of large-scale technical programs. Develop detailed project plans manage timelines and ensure successful completion within scope budget and schedule.
- AI Domain Expertise:Leverage your expertise in artificial intelligence to drive the development and implementation of AI-powered solutions that enhance customer care operations. Collaborate with data scientists and engineers to integrate AI technologies into customer care platforms.
- Influential Communication:Communicate effectively with cross-functional teams senior leadership and stakeholders. Present program updates articulate technical concepts and influence decision-making processes to align with business goals.
- Data-Driven Decision Making:Utilize data analytics and insights to inform program strategies and decisions. Monitor key performance indicators (KPIs) analyze trends and make data-driven recommendations to optimize program outcomes.
- Stakeholder Management:Build and maintain strong relationships with internal and external stakeholders. Ensure alignment of program objectives manage expectations and address any concerns or issues that arise.
- Business to Technology Translation:Break down business requirements into detailed technology requirements and actionable roadmaps. Ensure that technical solutions align with business objectives and drive value for the organization.
- Portfolio Prioritization:Prioritize and manage a portfolio of projects ensuring alignment with strategic goals and resource availability in partnership with business and engineering. Drive informed decisions to balance short-term needs with long-term objectives.
- Continuous Process Improvement:Identify opportunities for process improvements and implement best practices to enhance program effectiveness and delivery velocity. Foster a culture of continuous improvement within the team.
Qualifications:
- Education:Bachelors degree in Computer Science Engineering or a related field. Masters degree preferred.
- Experience:10 years of experience in technical program management with a proven track record of successfully delivering complex technical outcomes.
- Program Planning and Execution:Demonstrated ability to plan and lead large-scale programs from inception to completion with strong project management skills including risk management issue detection and remediation dependency management and decision making.
- AI Domain Expertise:Understanding of AI technologies and their application in customer care. Experience working with AI/ML models natural language processing and related technologies.
- Influential Communication:Exceptional communication skills both written and verbal with the ability to influence and engage stakeholders at all levels and make the complex simple.
- Data-Driven Decision Making:Proficiency in data analysis and the use of data to drive program strategies and decisions. Experience with data visualization tools and techniques.
- Stakeholder Management:Strong interpersonal skills and the ability to build and maintain relationships with stakeholders. Experience managing cross-functional teams and navigating complex organizational structures.
- Business to Technology Translation:Proven ability to translate business requirements into technology solutions and develop comprehensive roadmaps that guide project execution.
If you are an outcome-oriented leader with an ownership mindset and a passion for technology we invite you to join our team at Walmart. Apply now and be a part of our journey to redefine customer care through innovation!
About WalmartGlobal Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers data scientists cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here you can kickstart a great career in tech gain new skills and experience for virtually every industry or leverage your expertise to innovate at scale impact millions and reimagine the future of retail.
Walmarts culture is a competitive advantage and its fostered by being together. Working together in person allows us to collaborate align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.
Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville Arkansas with primary hubs in the San Francisco Bay area and New York/New Jersey.
Benefits:
Benefits: Beyond our great compensation package you can receive incentive awards for your performance. Other great perks include 401(k) match stock purchase plan paid maternity and parental leave PTO multiple health plans and much more.
Equal Opportunity Employer:
Walmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates customers and the communities we serve live better when we really know them. That means understanding respecting and valuing unique styles experiences identities ideas and opinions while being welcoming of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Option 2: 8 years experience in engineering engineering program management technical program management product management or related area.Preferred Qualifications...
Primary Location...
2501 Se J St Ste A Bentonville AR 72716-3724 United States of America
Required Experience:
Manager
Employment Type
Full-Time
