VOD-LC Specialist Voice Of Driver Listening Channels Voice Of Driver Listening Channels
VOD-LC Specialist Voice Of Driver Listening Channels Voice Of Driver Listening Channels
Posted on :
07-04-2025
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1 Vacancy
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Job Description
The Voice of Driver Listening Channels Team works closely understanding the DP sentiment around daytoday operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US UK DE ES SG JP AU etc. The specialist should be someone passionate about supporting a fastpaced Ops environment who will enjoy the challenges and rewards of working in a fastgrowing organization and in a very international environment. This is a high visibility position with big scope of creativity and selfdevelopment. The individual should possess excellent written and verbal communication skills as the candidate will work very closely with a diverse team. The team is looking for a VODLCSpecialist at Hyderabad site to support the operations team.
Key job responsibilities
Follows SOP or managers instructions and ensures tasks are quality compliant
You will be a primary POC supporting the of adhoc and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
Collate and share feedback from various channels such as Station Feedback forms Social Media posts to relevant POCs.
Meets business metrics and goals i.e. SLA productivity targets and quality benchmarks.
Maintains records of daytoday work by updating trackers or workflow tools.
Meets predetermined and assigned productivity targets and quality standards.
Contributes to project improvement ideas if applicable
Proactively raises issues/alarms to manager or stakeholders
About the team
The Voice Of Driver Listening Channels Team works closely understanding the DP sentiment around daytoday operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US UK DE ES SG JP AU etc. The team is looking for a VODLCSpecialist at Hyderabad site to support the operations team.
Bachelors degree in a quantitative/technical field such as computer science engineering statistics
Experience with Excel
Experience with SQL
Good communication skills ability to communicate with internal/external stakeholders clearly and concisely.
Fungible to transition within work types flexibility to work across shifts 24/7 shifts) and staggered week offs
Demonstrate flexibility to work overtime hours as per business requirement.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Follows SOP or managers instructions and ensures tasks are quality compliant
You will be a primary POC supporting the of adhoc and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
Collate and share feedback from various channels such as Station Feedback forms Social Media posts to relevant POCs.
Meets business metrics and goals i.e. SLA productivity targets and quality benchmarks.
Maintains records of daytoday work by updating trackers or workflow tools.
Meets predetermined and assigned productivity targets and quality standards.
Contributes to project improvement ideas if applicable
Proactively raises issues/alarms to manager or stakeholders
About the team
The Voice Of Driver Listening Channels Team works closely understanding the DP sentiment around daytoday operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US UK DE ES SG JP AU etc. The team is looking for a VODLCSpecialist at Hyderabad site to support the operations team.
Bachelors degree in a quantitative/technical field such as computer science engineering statistics
Experience with Excel
Experience with SQL
Good communication skills ability to communicate with internal/external stakeholders clearly and concisely.
Fungible to transition within work types flexibility to work across shifts 24/7 shifts) and staggered week offs
Demonstrate flexibility to work overtime hours as per business requirement.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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