Technical Integrator

Concurrent Technologies Corporation

Johnstown PA

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: None

Employee Background Check Required

Performs varied technical duties providing prompt resolution of problems involving computer applications networks hardware/software and peripheral equipment. Acts as a frontline troubleshooter but utilizes proper judgment to escalate issues when necessary. Work is performed according to well established business and technical procedures practices and techniques and prioritized together with management and/or Company Service Desk.

Key Responsibilities:

responsive timely support to enduser questions requests issues. Troubleshoots and resolves problems with desktop applications networks hardware/software and data communication systems; documents all work in applicable database(s); and ensures followup to meet enduser expectations.

2.* Performs installations configurations testing and upgrades of personal computers new business applications cloud applications and desktop hardware/software as determined by ISMO and/or established procedures and standards.

3.* Maintains peripheral equipment including printers phones and audiovisual equipment.

preventative maintenance on computer data communication and/or peripheral equipment; tests; and makes necessary adjustments to comply with documented standards.

closely with other IT staff to ensure clear communication of outstanding issues and enduser problems. Works as a team to establish priorities and meet deadlines.

with server/infrastructure support personnel to resolve LAN WAN and special application issues requiring use of standard interface protocols as needed.

be responsible for monitoring inventory for new hires; replacement of frequently needed parts/equipment and communicating low inventory levels to management or appropriate personnel.

assist users in identifying hardware/software needs; provide advice regarding applicable options policies and procedures; and monitor lifecycle replacements.

contribute to documentation of technical processes troubleshooting guidelines; and enduser frequently asked questions.

monitor automated alerts generated by systems management tools; resolving routine alerts and referring all others to management or appropriate technical staff.

additional responsibilities as appropriate or as requested.

Physical and Mental Demands:

Regularly or frequently sitting talking hearing grasping touching walking reaching with hands/arms and performing repetitive wrist hand and/or finger movements.

Light work exerting up to 35 pounds of force to move computers.

Clarity of vision at 20 inches or less to use and work on computers.

Concentrated attention to support customer needs while dealing with interruptions and distractions.

Apply reasoning to solve practical problems and to interpret instructions furnished in written oral or diagrammatic form.

Basic math language writing and reading skills.

Work Environment:

Moderate noise level (i.e. computers printers etc..

Indoor temperaturecontrolled office environment.

Minimum Qualifications and Skills:

High school diploma plus at least an Associates degree in Engineering Computer Science Science or a related academic field.

Technical support experience.

Demonstrated proficiency with operating a tele management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.

* Denotes essential function of the job

Why CTC

Our teams at CTC are passionate and thrive on collaboration in a team environment

When we encounter a difficult problem we have a variety of talented and diverse employees that work together to solve the toughest challenges

Competitive salary and benefits package

Although our work at CTC is extremely important we also recognize the need for our employees to maintain a proper mix of work and personal life

Visit to learn more

Join us! CTC offers exceptional career growth cutting edge technology educational opportunities and recognition for quality work.

Requisition: SR#

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status protected veteran status or any other characteristic protected by law.