Customer Support Engineer Hardware Repair Technician
Customer Support Engineer Hardware Repair Technician
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Customer Support Engineer (CSE) will be part of the Romanian ServiceOrganisation led by a group of dedicated Radio System & IP Network professional engineers who bring together a wide range of skills and experience that provide critical
system support to Motorola Solution Mission Critical Customers both in Romania and across Europe. Such systems include Land Mobile Radio solutions Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT) Command and Control solutions to Twoway Radio products.
The Services Organization is responsible for all Local Technical Support to our customers onsite and for the Operation and maintenance of all Field and Support Services Contracts in the Region.
Job Description
The key responsibilities of the Customer Support Engineer (Hardware Repair Technician) are:
Responsible for the Operation Maintenance & Support of customers live Networks under Support Contract in the Region
Responsible for the of technical and administrative support activities including installation repair preventive maintenance and engineering change requests to be performed at client sites
Participating in onsite acceptance tests while coordinating all technical aspects of the acceptance testing
Providing technical support during all project phases
Maintains communication with design management and specialists in resolving technical problems and/or bringing issues to the design departments attention
Conducts and leads onsite enhancements maintenance and support for new and existing systems
Implements new product configurations/software upgrades installs network devices and/or hardware components/peripherals
Diagnoses troubleshoot and repairs technical problems
Basic Requirements
The key qualifications of the Customer Support Engineer(Hardware Repair Technician) are:
Experience in hardware repair is a must
Availability and wellness to work in shifts (including weekends and night shifts) and perform 24/7 oncall service
Working experience in a Telecommunications Electronic Engineering or related discipline
Good communication and presentation skills with attention to detail
Communicative level of English
Sensitivity to Customer needs and Commercial awareness
A team player and selfmotivated person with the ability to build interpersonal relationships
Ability to take ownership of the allocated tasks and show a flexible and positive attitude
Flexibility to travel locally and internationally
Experience in TETRA and Dimetra Systems would be an advantage;
Travel Requirements
Under 25
Relocation Provided
None
Position Type
New GradReferral Payment Plan
NoCompany
Motorola Solutions Romania S.R.L.EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.
We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please email .
Required Experience:
IC
Employment Type
Full-Time
