Senior Community Manager
Senior Community Manager
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Job Description
About us
WeWork India is one of Indias leading flexible workspace operators Great Place To Work certified (Nov 2024 Nov 2025 aimed at creating flexible workspace solutions for companies of all sizes.
Since its inception in India in 2016 WeWork India has expanded across 63 operational centres in Chennai New Delhi Gurugram Noida Mumbai Bengaluru Pune and Hyderabad. WeWork India meets distinct workspace needs for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.
At WeWork India were driven by collaboration creativity and a shared vision to redefine the future of work. If youre looking to be part of a dynamic fastgrowing organisation that values talent and fosters growth join us and build your future with WeWork India.
For more information please visit our website.
About the role
The Community team is dedicated towards enhancing the member experience sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the face of WeWork.
Every employee of this team helps our members and employees create their lifes work through assisting in functions such as hospitality and operations.
Role and Responsibilities
- Illustrate WeWorks core values and strive to achieve our mission.
- Lead the Community Management team to achieve the following:
- Creation of a collaborative environment amongst our members through events and personal introductions
- Maintain goal occupancy by managing renewals achieving sales goals and managing churn.
- Ensuring that building is fully operational and processes are running smoothly
- Driving growth and promotion of WeWorkprovided service offerings
- Maintaining company standards and expectations
- Managing building KPIs
Portfolio Management :
- Make recommendations to the Product team and Head of Community and Operations on any repairs maintenance or updates required in any of your buildings
- Analyze tickets & member feedback by portfolio to identify and understand the gaps and work with concerned stakeholders and teams to resolve the same. Set priorities for the CM team using this data and clearly communicate adjustments to the team
- Produce comprehensive quality control reports that allow all stakeholders to improve the member experience
- Uphold quality of moveins and moveouts across all portfolio locations and ensure that the standards are followed across the board
- Review daily reports and work with the team to finalize monthly reports that outline community and sales progress
- Supervise building teams in expense management and optimization
- Handle member escalations and meet with members to resolve issues process member terminations and other issues of complexity
- Ensure top notch member experience across all locations. Oversee monthly member engagement plan and ensure good quality of the member orientation
- Proactively gather data on members business objectives and identify both WeWork and member services that could help members achieve their objectives
- Recommend best practices including but not limited to community management sales events training and member experience at a companywide level
- Run companylevel and territorylevel projects pilots and initiatives associated with revenue objectives operations CSRs employee & member policy implementation and changes etc.
Business Development :
- Take responsibility for sales and community dynamics. Lead monthly P&L meetings with both the teams to ensure a sync up on revenue and sales goals
- Lead tours for VIPs i.e. guests of WeWork
- Engage in the larger community of the market by attending events and networking with local startups and organizations
- Manage and maintain relationships with vendors and landlords
Personnel Management :
- Manage a team within your portfolio buildings to reach revenue and sales goals and execute their objectives as an individual and as a team
- Lead professional development within the team and make recommendations to promote current employees
- Perform weekly oneonone meetings to track individual performance and ensure to do regular skip meetings with the onground Community teams
- Work towards creating a dynamic and healthy work environment to ensure good employee experience. Work with the People team to resolve and handle employee issues
- Oversee and keep the team up to date with process changes
- Oversee team goals and performance including Performance Management Reviews and Individual Developments Plans
Experience and qualifications
- BA/BS or equivalent in business marketing hospitality or other related domains
- 1012 years of experience in hospitality marketing consulting or related experience with strong operational focus
- Experience in customer service managing sales and building high visibility brands
- Experience in project management and business operations
- Must have strong verbal and written communication skills
- Coldoutreach experience a plus
- Understanding and experience managing a team of more than five people
- Exceptional organizational and multitasking skills
- Demonstrate integrity dependability responsibility accountability selfawareness work ethic and empathy
- Passion and understanding for entrepreneurial communities
- Passion and understanding for WeWorks mission and values
Equal Opportunity Employer
WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race religion national or ethnic origin sex sexual orientation gender identity or expression age disability veteran status or other characteristics protected by law.
We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote are based on merit competence performance and business needs.
Our total rewards philosophy is aimed at providing compensation that is competitive performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India our commitment to you is that youll be surrounded by career opportunities in a culture that fosters collaboration flexibility and inclusion.
Required Experience:
Senior IC
Employment Type
Full-Time
