Manager Account Management Vendor Consultant Program
Manager Account Management Vendor Consultant Program
Posted on :
07-04-2025
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1 Vacancy
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Job Description
RBS Retail Efficiency team is seeking a Manager Account Management to lead the Vendor Consultant Program. This role involves leading a team of 60 professionals managing the EU Retail AVS program. Success in this position will be measured through business goals achievement operational metrics performance vendor experience ratings and operational cost efficiency.
Key job responsibilities
Key Job Responsibilities:
Drive and deliver key business metrics including SoROOS SoVCR IDQV2 ISR and Brand Coverage for AVS Vendors based in Europe
Enhance operational excellence through process improvements faster resolution times and effective implementation of technological solutions
Create and maintain positive vendor experiences across all business areas under direct responsibility
Lead and develop a diverse organization of 60 employees across multiple countries (India Romania) through a team of managers including workforce planning team engagement initiatives and recruitment
Direct and present Monthly/Quarterly Business Reviews for the organization with Senior leadership across Retail Vendors and RBS
About the Role:
As a Manager Account Management in Retail Business Services (RBS) you will help shape and execute strategy for Amazon vendor management. We seek a customerfocused driven and innovative people leader to join our team. You will lead a team of Vendor Consultants responsible for driving business growth for Amazons most influential vendors while ensuring program satisfaction through excellent service and operational standards.
In this role you will oversee vendor business plans by collaborating to identify and implement new operational improvements. You will work closely with leaders from Retail and AVS teams while managing all operational aspects of vendor relationships with Amazon. The ideal candidate excels in ambiguous environments can develop and implement datadriven processes and mechanisms and focuses on improving both vendor and customer experiences.
Success in this role requires strong business acumen to understand growth levers and the ability to operationalize these across the team. You should be passionate about people leadership and experienced in building and managing highperforming teams. Your team will utilize diverse skills across key functional areas including buying inventory management operations and selection to drive strategic vendor performance. The role focuses on managing both strategic and operational aspects of customer relationships leading managers who analyze vendor business performance conduct root cause analysis and identify growth opportunities.
About the team
About Amazon
Amazon strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience Amazon continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from Web site to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS:
The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS vision is to accelerate Amazon flywheel by fixing catalog defects and scale critical store operations function by standardization automation and defect elimination through its selection defect elimination product tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on customer buying decisions and vendor/seller experience. This role is within the PSPS/AVS Pillar that supports Amazons Tier 1 vendors through providing business operations services. As a Mgr Account Management you will lead and grow vendor management operations focused on key tasks for our premium Tier1 vendors.
Bachelors degree
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience using analytical account management and productivity tools such as Oracle Business Intelligence SalesForce Tableau or similar
6 years of business/vendor facing roles with a focus on retail experience (Ecommerce preferred)
4 years of team management experience
MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Key Job Responsibilities:
Drive and deliver key business metrics including SoROOS SoVCR IDQV2 ISR and Brand Coverage for AVS Vendors based in Europe
Enhance operational excellence through process improvements faster resolution times and effective implementation of technological solutions
Create and maintain positive vendor experiences across all business areas under direct responsibility
Lead and develop a diverse organization of 60 employees across multiple countries (India Romania) through a team of managers including workforce planning team engagement initiatives and recruitment
Direct and present Monthly/Quarterly Business Reviews for the organization with Senior leadership across Retail Vendors and RBS
About the Role:
As a Manager Account Management in Retail Business Services (RBS) you will help shape and execute strategy for Amazon vendor management. We seek a customerfocused driven and innovative people leader to join our team. You will lead a team of Vendor Consultants responsible for driving business growth for Amazons most influential vendors while ensuring program satisfaction through excellent service and operational standards.
In this role you will oversee vendor business plans by collaborating to identify and implement new operational improvements. You will work closely with leaders from Retail and AVS teams while managing all operational aspects of vendor relationships with Amazon. The ideal candidate excels in ambiguous environments can develop and implement datadriven processes and mechanisms and focuses on improving both vendor and customer experiences.
Success in this role requires strong business acumen to understand growth levers and the ability to operationalize these across the team. You should be passionate about people leadership and experienced in building and managing highperforming teams. Your team will utilize diverse skills across key functional areas including buying inventory management operations and selection to drive strategic vendor performance. The role focuses on managing both strategic and operational aspects of customer relationships leading managers who analyze vendor business performance conduct root cause analysis and identify growth opportunities.
About the team
About Amazon
Amazon strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience Amazon continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from Web site to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS:
The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS vision is to accelerate Amazon flywheel by fixing catalog defects and scale critical store operations function by standardization automation and defect elimination through its selection defect elimination product tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on customer buying decisions and vendor/seller experience. This role is within the PSPS/AVS Pillar that supports Amazons Tier 1 vendors through providing business operations services. As a Mgr Account Management you will lead and grow vendor management operations focused on key tasks for our premium Tier1 vendors.
Bachelors degree
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience using analytical account management and productivity tools such as Oracle Business Intelligence SalesForce Tableau or similar
6 years of business/vendor facing roles with a focus on retail experience (Ecommerce preferred)
4 years of team management experience
MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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