Zendesk Specialist
Zendesk Specialist
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Job Description
About Us
SharkNinja is a global product design and technology company with a diversified portfolio of 5star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3300 associates the companys products are sold at key retailers online and offline and through distributors around the world.
Zendesk Specialist
Leeds / Hybrid 3 days per week in the office (LS15 8ZB)
What Youll Do
Were looking for a Zendesk Administrator for our Consumer Experience (CX) team in Leeds.. In this role youll be pivotal in supporting and enhancing SharkNinjas Zendesk platform to ensure efficient customer contact management specifically by:
- Providing thought leadership on Zendesk developments identifying innovations and new capabilities.
- Regularly reviewing operational system usage and recommending more efficient ways of working.
- Understanding the product roadmap and proactively proposing system development options to support successful product launches.
- Maintaining knowledge of emerging trends and new Zendesk functionality to ensure optimal performance.
- Supporting the development of technology standards policies and procedures aligned with the technology roadmap.
- Providing technical and process options to solve operational problems.
- Assisting in the implementation of new or enhanced features to improve consumer service and support.
- Developing and maintaining documentation for Zendesk setup issue resolution and customizations.
- Designing and configuring Zendesk workflows including Support Talk Chat and Guide modules.
- Assisting in developing training materials and training users on Zendesk.
- Collaborating crossfunctionally to improve Zendesks functionality and consumer impact.
- Building and maintaining reports and dashboards using Zendesk Explore.
- Owning technical integration of Zendesk into the consumer support environment including widget implementation API integration CRM workflow configuration and reporting setup.
What Youll Bring
- 5 years of system or application administration experience.
- 3 years of experience with Zendesk development and integrations.
- Advanced knowledge of Zendesk SDK API and associated development tools.
- Proven experience in Zendesk implementation configuration and customization.
- Expertise in process design and optimization.
- Strong understanding of Zendesk features such as Triggers Automations and Autoassignment of support tickets.
- Strong project management skills with the ability to manage deadlines and prioritize tasks effectively.
- Excellent verbal and written communication skills with the ability to interact with all levels of internal and external stakeholders.
- Clear attention to detail both in design and delivery of solutions.
- A proactive consumerfocused mindset with a strong drive to improve service delivery and efficiency.
- Ability to work independently think strategically and challenge ways of working when needed.
If you are passionate about driving operational efficiency and enhancing consumer support through Zendesk innovation wed love to hear from you.
#LIHYBRID
Our Culture
At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.
What We Offer
We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.
At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
For candidates based in Vietnam please visit: do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at
Required Experience:
Unclear Seniority
Employment Type
Full Time
