Bilingual Call Center Associate
Bilingual Call Center Associate
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Job Description
Company Overview
Promise empowers utilities and government agencies to create flexible affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates helping individuals clear debts faster and reducing delinquencies for our partners.
We treat people facing financial difficulties with respect and dignity providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders.
Backed by over $50 million in funding from top investors such as 8VC Kapor Capital XYZ Ventures and Howard Schultz weve been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022.
Role Overview
The Call Center Associate at Promise is a vital team member helping individuals manage utilities debt by providing clear compassionate support. In this role you will handle client inquiries via phone email and text guiding clients through Promises services and available financial relief programs. Based in Fairfield CA you will thrive in a fastpaced environment offering clear communication and reliability. Your role is essential in helping clients regain financial stability.
What Youll Do
Respond to client inquiries through phone email and text delivering accurate and clear communication.
Assist bilingual clients in English and Spanish to fully utilize Promises services.
Escalate complex issues to the appropriate teams for swift resolution.
Inform clients about special relief programs and assist them through the application process.
Maintain detailed records of client interactions to ensure consistent highquality service.
What Will Enable You
At least 1 year of experience in a call center or client service role.
Bilingual in English and Spanish to effectively support diverse clients.
Strong communication skills dependability and a positive attitude.
Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
Availability to work onsite fulltime in our Fairfield CA office.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing nondiscrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.
Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.
Required Experience:
IC
Employment Type
Full-Time
