Case Manager III Anti Displacement

Catholic Charities Housing Support Services To provide individual and crisis intervention counseling and services to program clients in order to ensure opportunity for clients to maintain their housing. To implement and deliver all aspects of peer support and to assist program participants in achieving short and longterm goals.

The Case Manager will be responsible for core housing case management benefits advocacy support services for physical and mental health acute/chronic and problem solving. Provide assistance to people accessing other applicable housing opportunities. Assist clients in maintaining or increasing their housing stabilization.

Working to assess the Participants needs by providing immediate services personal goals and services plans. This position will work with Participants around selfsufficiency and how to maintain independence and prevent homelessness. Through the program clients may receive case management referrals to community support and counseling.

The Case Manager provides advocacy and referral services as needed to Participants and where possible assist with maintaining housing.

Salary: $28.00$31.08per hour

Location: Onsite 5 days a week

• Caseload portfolio assignment up to 3540 clients
• Provide comprehensive screening and assessment of clients and services needed.
• Develop person centered care plans: provide counseling monitoring and care plan changes as necessary.
• Arrange for services to meet the clients needs as documented in the care plan to address the immediate and longterm needs of clients.
• Provide practical support education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills with a minimum of monthly client contact.
• Coordinate with the Catholic Charities CYO programs and community agencies to ensure communication and quality service to the clients.
• Provide ongoing support including but not limited to the following: information and referral for services client contact and assist in meeting the goals of the clients service plan.
• Comply with program policies and procedures to protect client and caregiver interests and facilitate the smooth operation of the program.
• Maintain accurate current and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
• Data entry into CARES Systems and completion of monthly reports.
• Participate in staff meetings client peer reviews inservices and other training as required.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required
• Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
• Other duties as assigned
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• BA degree and one year of experience preferred or AA degree and three years related experience. (Equivalent education and experience demonstrating the ability to perform the job may be considered.
• Two years experience providing client case management services with the housing insecure population and/or service programs preferred.

Knowledge Skills & Abilities:

• Excellent interpersonal and communication skills.
• Knowledge of San Francisco County social services networks.
• Sensitivity to and possess a knowledge of services for seniors and adults with disabilities homelessness/unstable housing substance use disorders and associated Healthcare physical and mental health acute/chronic issues.
• Certified or familiarity with HCV/Housing Quality Standards.
• Interacting with persons from various social cultural economic and educational backgrounds for the purpose of stabilizing or improving housing situations.
• Bilingual in Spanish Tagalog Mandarin/Chinese or other language preferred.
• Functional knowledge of Microsoft Office Products.
• Ability to perform duties with minimum supervision.
• Ability to communicate clearly in both verbal and written forms.
• Promote a positive professional and organizational image in the community.
• Sensitivity to seniors and people with disabilities and their needs.
• Knowledge of mandatory reporting requirements for people working with ageing adults.
• Sensitivity in handling complex/confidential information.
• Ability to work under pressure.
• Ability to work as a member of a team.
• Valid CA Drivers License and personal car preferred

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in crosscultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening

Negative Tuberculosis Test: Required

First Aid

Certificate: Required

COVID19

Proof of Vaccination: Required

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Frequent lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to outside weather conditions.
• Noise level in work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away selfharm and violence.
• The worker is occasionally exposed to cleaning products.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is occasionally exposed to latex bleach solution cigarette smoke and animals for pet therapy projects.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes odors dusts mists gases or poor ventilation.
• The worker is subject to noise: Noise level in work environment can be moderate to excessive.
• The worker is subject to outside environmental conditions: No effective protection from weather.
• The work environment includes traveling using various modes of transportation.

• Noise level in work environment varies depending on daily activities
• The work environment includes traveling using various modes of transportation.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Manager