Client Experience Manager
Client Experience Manager
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Job Description
Client Experience Manager
Fulltime GemOne Location Olathe KS 66062
GemOne is a TECH company within TVH Holding that aims at developing futureproof Smart Telematics solutions for optimal fleet performance management in multiple domains such as: track & trace operational efficiency security & safety and service & maintenance. We offer cloudbased solutions and the necessary hardware components to intelligently gather and enrich data of industrial equipment to streamline fleet management related processes.
To support the rapid and aggressive market growth of GemOne Americas operations we are looking for a Client Experience Manager. This position reports to the Client Experience Director Americas and plays a critical role in supporting both internal and external customer needs throughout the entire customer life cycle from presale to postsale.
YOUR ROLE AND RESPONSIBILITIES
Youll deliver short and long term projects that support the business strategy. This will involve:
Develop and nurture relationships with existing house accounts and potential clients.
Adopt a customerfirst approach by offering timely updates on order status shipping confirmations and any other relevant information.
Serve as the primary point of contact for both internal sales teams and external clients (dealers and endusers).
Investigate and manage resolutions for issues related to customer shipments or vendor product receipts leveraging your warehouse experience to provide effective solutions.
Collaborate with warehouse teams to schedule and oversee the dispatch of customer orders ensuring timely and accurate delivery.
Manage return and exchange processes including the receipt inspection and restocking of returned items ensuring customer satisfaction throughout the process.
HOW TO SUCCEED / YOUR PROFILE
Were looking for someone who can come up with simple solutions to complex problems. To join us you need:
Minimum of 23 years in a Customer Service role with at least 1 year of direct experience in a warehouse environment.
Ability to prioritize and stay on task while meeting all current and future Key Performance Indicators (KPIs).
A collaborative team player with a flexible attitude as well as a selfmotivated individual capable of working independently and taking initiative to achieve results with minimal supervision.
Excellent communication and organizational skills.
Ability to travel up to 30
Demonstrates intermediate proficiency in Microsoft Word Excel and PowerPoint and Google Suite (Mail Calendar Hangouts Sheets Drive) as well as Adobe Suite
WHATS IN IT FOR YOU
Youll be part of a peoplecentric culture where your wellbeing matters. Our comprehensive package offers standard benefits such as medical dental and vision plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6. At our HQ theres an onsite preschool restaurant and where you can get active or enjoy our regular team gettogethers.
We also offer:
Opportunities for professional development including access to LinkedIn Learning and many inhouse/external training courses
A great opportunity to grow personally and professionally in a scaleup environment with the backing of a large global corporation (TVH).
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are downtoearth easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a parts specialist for quality parts and accessories for material handling industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is wellknown for its unstoppable craving for innovation.
TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race color religion national origin sex (including pregnancy and gender identity) sexual orientation genetic information or because they are an individual with a disability or a person 40 years old or older.
Apply Today!
Questions
Haily Park
Required Experience:
Manager
Employment Type
Full-Time
