Collections Officer
Collections Officer
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Job Description
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an allinone business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.
Check out the development opportunities in the Collections team.
This is a Hybrid role the Collections team work from our Cardiff City Centre Office 3 days per week and 1 week in every 4 is fully remote. During your first 3 months youll be required to work 5 days a week in the office whilst you complete your training.
What Youll Be Doing
In this role you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. Youll be an empathetic and professional communicator striving to resolve issues with patience and persistence.
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR FCA and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining highquality standards
- Work with internal and external teams to support customer outcomes
Shifts
Youll work 37.5hrs a week between 8am8pm Monday to Friday. The shifts are:
- 8am4:30pm
- 9am5:30pm
- 11:30am8pm (one in every 4 weeks and can work fully remote that week)
Were Looking For
- At least 2 years collections experience within financial services
- Strong communication skills both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email SMS etc.
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around weve created a space where you can relax and recharge. Check out the perks we offer:
Salay rangedepending on experience
Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewardsweek fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7 match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Interview Process:
First stage: 30 minute intro and values call with Talent Partner (Video call)
Final stage: 60 minute CV overview with Team Leaders (In person)
Other Info
Check out ourTop Tips for interviewing.
Keep updated on new job opportunities by following us on Linkedin.
Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.
Required Experience:
Unclear Seniority
Employment Type
Full Time
