IT Support Engineer RBKS

Ring is looking for an IT Support Engineer to join our Information Technology team. This person will be the primary onsite team member at Rings office in Boston MA. Their primary focus will be supporting and improving the technology experience for members of RBKS (Ring Blink Key and Sidewalk) as part of a global internal IT team at Ring.

Key job responsibilities
The ideal candidate will have prior experience as a senior desktop support or IT engineer in complex infrastructures as well as a solid history balancing daytoday ticket queue management. They will need to have experience managing and maintaining layer 2 and layer 3 networks including lab and test environments. They will have experience owning small to medium size projects and are comfortable acting as the spokesperson for the service desk in their region.
Provide daily IT support services to the RBKS workforce located in the BOS23 office including hardware and software troubleshooting imaging and break/fix services for corporate devices (primarily laptops).
Manage and maintain network infrastructure at local and remote offices utilizing technologies such as Cisco Meraki Aruba and Juniper Networks. This includes troubleshooting and maintaining Layer 2 and Layer 3 network infrastructure including LAN WAN and wireless networks.
Act as a subject matter expert and resource for other IT team members taking ownership of independent responsibilities for the BOS23 site/region.
Improve existing systems and develop sustainable future roadmaps for the BOS23 site including architecting and maintaining a device test network.
Provide first and secondlevel support for MacOS and Windows operating systems.
Ensure operational excellence by providing oncall and/or alternate hours support to meet uptime expectations.
Stay updated on projects being run by other internal teams to identify potential conflicts or redundancies.
Interface with external vendors thirdparty support teams and other resources as needed.
Collaborate with internal teams to identify areas where IT can provide assistance.
Identify underutilized resources and opportunities to reduce waste/spend and optimize costs at the site.
Take ownership of the client experience for all Ring/Blink/Key/Sidewalk team members within your purview including daytoday management of the internal technical ticket queue.


A day in the life
Providing daily IT services to the RBKS workforce located in BOS23 office
Assisting in device troubleshooting for a hybrid environment workforce with the concentration being on the BOS23 office
Balancing daytoday ticket queue management with projects and network support
Act as an IT spokesperson for the service desk in their region
Applying strong knowledge of network infrastructure technologies (including Cisco Meraki Aruba and Juniper Networks) to meet uptime standards for business and test networks
Proficient in troubleshooting and maintaining Layer 2 and Layer 3 network infrastructure LAN WAN and wireless networks.
Providing desktop level support to end users; an Excellent understanding of MacOS and Windows operating systems and some experience with Linux is a plus.
Excellent communication and interpersonal skills for interfacing with internal and external stakeholders.
Ability to work independently and take ownership of responsibilities.

About the team
Since its founding in 2013 Ring has been on a mission to make neighborhoods safer. From the video doorbell to Ring Alarm which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power Rings smart home security product line as well as the Neighbors App offer users affordable wholehome and neighborhood security. At Ring we are committed to making home and neighborhood security accessible and effective for everyone while working hard to bring communities together. Ring is an Amazon company. For more information visit . With Ring youre always home.

3 years of technical support experience
2 years of supporting and maintaining a corporate network environment experience
2 years of corporate setting Windows Mac or Linux Operating systems support experience
2 years of IT systems or relevant commercial production environment experience
2 years of troubleshooting in a multiuser high availability environment experience
1 years of PC repair troubleshooting deployment and liquidation experience

5 years of technical support experience
4 years of supporting and maintaining a corporate network environment experience
3 years of corporate setting Windows Mac or Linux Operating systems support experience
3 years of working with Microsoft Office products and applications Linux Cisco IOS (CLI) experience
3 years of IT systems or relevant commercial production environment experience
3 years of PC repair troubleshooting deployment and liquidation experience

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