Program Director
Program Director
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1 Vacancy
Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards OfficeJob Description
Fulltime
COMPANY INFORMATION
Thermo Fisher Scientific Inc. is the world leader in serving science with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier cleaner and safer. Whether our customers are accelerating life sciences research solving complex analytical challenges improving patient diagnostics and therapies or increasing efficiency in their laboratories we are here to support them. Our team of more than 100000 colleagues delivers an unrivaled combination of innovative technologies purchasing convenience and pharmaceutical services through our industryleading brands including Thermo Scientific Applied Biosystems Invitrogen Fisher Scientific Unity Lab Services Patheon and PPD. For more information please visit www.thermofisher.
Position summary
The Program Director Strategic Account Program is the main point of contact for the programs of our Strategic Accounts across the Drug Product network of Thermo Fishers Pharma Services Group (PSG). Provides a spectacular customer experiences through outstanding program management endtoend oversight proactive resolutions and crossfunctional operations. Serves as the liaison between the Site Program & Project Management Office (PPMO) Site GMs Quality Project Lead (QPL) Strategic Account Relationship Director and the client.
Key responsibilities
Drives all program related activities to ensure accurate and challenges are promptly handled and all communications are timely led through one communication channel.
Coordinates the resolution of issues raised by clients working closely with Site PPMO and QPL to ensure effective resolutions and countermeasures are implemented.
Proactively prevents and handles abovesite issues by cascading communications engaging as needed with internal and client executives.
Builds strong governance structure internally and with client.
Assesses situations to resolve importance urgency and risks and makes clear decisions which are timely and in the best interest of the organization.
Coordinates globally the overall delivery of services among different activities and business lines to increase effectiveness and efficiency.
Anticipates understands and responds to the needs of clients to meet or exceed their expectations within our organizational success parameters.
Engages with customers and team members to gain support for improvement initiatives and actively seeks suggestions for improvement.
Encourages uniformity across the sites by incorporating operational and quality performance recognized patterns and standard methodologies.
Leads highlevel meetings with clients to review the status of the programs across the network.
Applies appropriate rationale and effective interpersonal skills that will be able to influence key decisions and lead constructive debate.
Shares reports with top management and central corporate functions on matters that could impact performances and problems with solutions and improvement plans in place with tools within mysupply platform.
Supports Strategic Accounts through excellent customer experiences to drive and expand business.
Qualifications
Bachelors degree in an engineering scientific or technical area
Project Management Professional (PMP) certification preferred.
10 years of shown experiences in clientfacing program management in the international environment of the Pharmaceutical/CDMO Industry
Proficiency in using Microsoft Office applications (Word Excel PowerPoint Share point MS Project)
Excellent Program Management skills
Experience with drug products preferred.
Experience with client management preferred.
Extensive Customer orientation
Inspirational and forwardthinking decisionmaking and conflict resolution skills
Excellent interpersonal and communication skills as well as the ability to encourage and empower.
Capability to navigate a complex and highly matrixed organization.
Ability to work with internal and external senior level executives.
Equivalency
Equivalent combination of education training and relevant work experience may be considered.
Required Experience:
Director
Employment Type
Full-Time
