Customer Operations Lead - Premium Melbourne or Sydney
Customer Operations Lead - Premium Melbourne or Sydney
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Job Description
Join our dynamic team as an Operations Lead reporting to the Head of Service Operations. This pivotal role is designed for a meticulous and proactive individual who will manage and enhance premium service operations.
As part of the Premium team youll collaborate with technical data payments operations sustainability and project teams to drive operational improvements and resolve issues impacting premium customers. If youre ready to play a key role in shaping operational success and supporting highpriority initiatives we want to hear from you!
About The Role
Reporting to the Head of Service Operations we are seeking a detailoriented and proactive Operations Lead to join our dynamic team. This role is responsible for managing and enhancing the premium service operations and support the Premium team across various initiatives. In this role you will collaborate closely with technical data payments operations sustainability and project teams to implement operational change and resolve issues related to the Premium Customers & team.
This role will function as the SME on behalf of Premium to ensure wider business projects have Premium representation and are front of mind for changes that impact Premium Customers and the Premium Team.
About You
- Flexibility to changing needs and resilience with multiple priorities.
- Able to work effectively in a team and build positive relationships.
- Meticulous accuracy vigilant in monitoring metrics and compliance.
- Strong verbal and written communications skills with theability to collaborate with both nontechnical and technical teams.
- Strong organisation skills with ability to prioritise tasks.
- Able to convey complex information clearly to key stakeholders.
- Strong understanding of Salesforce products including Sales & Service Cloud & Salesforce Omni channels.
- Experience with data management tools (Workbench Data Loader).
The Perks
We work hard and play hard so along with a competitive salary and generous performancebased bonus heres some of our other perks:
- 25 days annual leave
- Genuine flexible and remote working policy with a $850 work from home office allowance
- Tailored career development programs
- Discounted gym memberships free breakfast loads of event and conference tickets
- Access to our Employee Assistance Program and aCircle Inmembership
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days get paid for 4; come back for 4 days get paid for 5.
Our Focus on Diversity Equity & Inclusion
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application or contact us if youd like to discuss this in more detail.
If you think youd be a great fit but dont necessarily meet everything in the job description please still get in touch.
Read more about our contribution to Flutters globalPositive Impact Plan.
Need To Work Flexibly
We know flex means different things to different people let us know how we can support you to be your best.
Ready to bring excitement to life Apply now
Employment Type
Full-Time
