Field Service Technician - Tristar JCB
Field Service Technician - Tristar JCB
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Job Description
Company Profile
TriStar JCB is the JCB dealer for Tennessee with a strong commitment to provide the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders skid steer loaders rough terrain forklifts backhoes wheel loaders excavators telehandlers and aerial equipment among others.
Position Summary
TriStar JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale and promotion of products and services offered by TriStar JCB. From our main office the Inside Sales Representative will serve as the primary liaison between TriStar JCB and the customer.
Qualifications
- At least 2 years of inside sales support and/or parts/service sales experience preferably in the equipment sales or rental industry.
- Proven experience in inside sales preferably in the equipment industry
- Strong customer service skills and a customercentric approach
- Excellent communication skills both verbal and written
- Ability to multitask prioritize and manage time effectively
- Proficient in using CRM software and MS Office Suite
- Strong problemsolving skills and attention to detail
- Ability to work independently and as part of a team
Responsibilities
- The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
- This role involves handling inbound and outbound sales inquiries providing product information and closing sales
- Respond to inbound sales inquiries via phone email
- Make outbound calls to prospective and existing customers
- Identify customer needs and recommend appropriate equipment solutions
- Provide detailed product information including features benefits and pricing
- Prepare and process sales orders accurately and efficiently
- Follow up on quotes and leads to convert them into sales
- Coordinate with the operations team to ensure timely delivery of equipment
- Build and maintain strong relationships with new and existing customers
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in CRM systems
- Provide regular sales updates to management
- Stay updated on product knowledge and industry trends
TriStar JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal state and local laws. JCB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company JCB offers many job opportunities outside of the U.S. which can be found through our website at This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.
Other details
- Job FamilyCustomer Service
- Pay TypeHourly
Required Experience:
IC
Employment Type
Hourly
