Scheduler B
Scheduler B
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$ 17 - 33
1 Vacancy
Job Description
Description
Summary:
Collaborates and communicates with professional clinical and paraprofessional staff; and schedules designated services with staff and patients to fulfill patient needs. Ensures the timely and accurate delivery of services based on patient/family caregiver expectations and staff availability. Applies organizational and detailoriented skills to utilize computer and manual scheduling systems to create weekly staffing assignments. Supports Health Quest Home Care (HQHC) Customer Service Reputation by promoting and maintaining a responsive knowledgeable and accessible approach to all customer/patient contacts.
Responsibilities:
1. Accurately creates and manages weekly clinical staff schedules to meet patient/family caregiver needs and expectations. Designs schedules by geographic areas to optimize staff efficiency; ensures that all field staff are scheduled to productivity every week focusing on the best way to utilize staff to meet their weekly controlhour commitment. Communicates schedules to field staff and the clinical managers.
2. Addresses missed visits and rescheduling of staff visits to ensure coverage of services meet the patient plans of care by monitoring assigned workflows.
3. Monitors referral software and updates patient scheduling calendar.
4. Notifies supervisor of inability to cover requests for services and unresolved discrepancies between visits ordered scheduled and authorized.
5. Edits schedules timely to accommodate clinical staff absences ensuring that patients are assigned correctly and quickly.
6. Performs general office duties including but not limited to Word processing photocopies shredding sorting/distributing mail providing reception phone coverage.
7. Fulfills all compliance responsibilities related to the position.
8. Maintains and Models Nuvance Health Foundational Values (Personal Imaginative Agile Connected).
9. Demonstrates regular reliable and predictable attendance.
10. Performs other duties as required.
Other Information:
Required: Data entry and MS Word required. Excellent customer commnication skills. Ablility to multitask in a fastpaced environment. Ability to be flexible and work well with others.
Minimum Experience: one year
Desired: Associates Degree. MS Outlook preferred.
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: HQ Home CareCertified
Org Unit: 1695
Department: Clerical
Exempt: No
Salary Range: $17.60 $33.48 Hourly
Employment Type
Full Time
