Guest relations supervisor
Guest relations supervisor
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Job Description
Nestled on a private peninsula in Ornos with its own private sandy beach and endless views of a sundrenched horizon Santa Marina a Luxury Collection Resort Mykonos is an iconic 5* luxury resort on the island of Mykonos.
The resorts 117 Rooms Suites and Villas all designed in a luxurious and chic style are punctuated by lush gardens and two showstopping infinity pools. Designed like a traditional Mykonian village perched on a slope leading down to the sea the location is exceptional. Only 10 minutes from the airport port and Mykonos Town Santa Marina Mykonos is in close reach of everything the beautiful island has to offer
Dining is an experience a culinary and social occasion that is at the heart of this; BuddhaBar Beach Elais Greek Mediterranean Restaurant Oasis Pool and the Beach Lounge all complete this experience with warm and refined services.
At Santa Marinas Gingko Spa wellness is a state of mind a state of being an alignment of both. Santa Marina is like an exclusive club a meeting place of the welltraveled from around the globe. A gracious lifestyle for our resort guests who love having the best Mykonos beach experience at their doorstep.
SantaMarina aLuxuryCollectionResort Mykonos in Ornos is seeking for a Guest relations supervisor
JOB DESCRIPTION
Provides upscale guest service experiences for guests throughout their stay.
Ensures all guests are properly greeted upon their arrival
Monitors daily bookings and ensures allocated rooms match guests status and preferences.
Participates in the arrival and departure experience.
Promptly addresses guests requests prior during and post stay.
Actively listens to and resolves complaints.
Ensures special guests like VIPs receives personalized services and acts as the main contact person.
Coordinates and manages communication between guests and staff and follow up to ensure we resolve customer concerns.
Informs guests of our hotel services including breakfast and dining options.
Promotes all hotel amenities conveniences and programs offered.
Manages guest relations team (including Concierge transportation department) to ensure we comply with all standards and operating procedures.
Appraises teams performance and produce regular reports.
Liaises with other departments to provide an overall comfortable guest experience.
Examines daily duties assigns tasks and checks on progress.
Analyzes customer feedback from reviews and suggests ways to improve ratings.
Recommends local attractions epicurean moments including places to dine shop and sightsee.
Establishes friendly relationships with regular hotel guests.
Updates Hotel Management team about VIP celebrities arrivals.
Attends daily operations meeting.
VIP list with amenities. Coordination with IRD
Requirements
Proven work experience as a Guest Relations Supervisor or similar role in a Luxury environment.
Understanding of all hotel management best practices and relevant laws.
Handson experience with Hotel Management software (Opera PMS)
Proficiency in English; knowledge of other languages is a plus.
Customer service drive with outstanding communication and active listening skills.
Excellent problemsolving and multitasking skills.
Leadership skills along with the ability to motivate a team into high performance.
Ability to work flexible hours.
Strong sense of responsibility and a professional presentation.
BSc degree in Hospitality Management Tourism Business Administration or relevant field
Benefits
Attractive Salary & Benefits
Relocation tickets
Accommodation
Meals on & off duty
Required Experience:
Manager
Employment Type
Full Time
