Assistant Manager
Assistant Manager
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Job Description
Managing a team of customer service representatives
Developing and implementing customer service policies
Meeting call center targets
Training new staff members
Monitoring calls/admin tasks to identify areas for improvement
Setting goals monitoring challenges and working to motivate team members to offer exceptional customer service
Resolving any customer issues or other call center problems that occur
Analyzing call center data
Focusing on improving performance and processes in an effort to better support customers
Required Experience:
Manager
Employment Type
Full-Time
