Patient Experience Liaison
Patient Experience Liaison
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Patient Experience
Schedule/Status:
Standard Hours/Week:
General Description:
Key Responsibilities:
- Welcomes all patients and visitors coming into the waiting room.
- Communicates with patients and family members regarding status of next steps and helps manage expectations. Anticipates expectations and needs and addresses them proactively.
- Communicates with care partners regarding patient arrival and questions or concerns from family members.
- Works proactively to manage waiting area(s) to prevent issues or complaints.
- Engages visitors in conversation to ease anxiety answer questions and make them feel welcome.
- Ensures cleanliness and healing environment in waiting room.
- Acts as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance repair replacement and distribution of such aids.
- Additionally the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients.
- Knows fire and safety procedures. Performs other duties as assigned.
- Complies with National Patient Safety Goals
Formal Education:
- High school diploma or GED required.
- One year to two years in Customer Service
- BCLS through American Heart Association (to be obtained within first six months of hire)
- Annual Accrual of 152 Personal Leave Bank (PLB) Hours
- Health Dental and Vision Insurance
- 403(b) Retirement Program
- Tuition Reimbursement/Educational Assistance
- EAP Flex Spending Accident Critical and Other Applicable Benefits
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time.
Parrish Healthcare has a Culture of Choice. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
Employment Type
Full-Time
