Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

The Global Construction & Infrastructure (GCI) North America Managed Account team is looking for an Account Manager with responsibility to cover onboard and offboard technology for key accounts. In this role you will maintain effective internal and dealer partnerships while managing relationships with accounts to achieve key objectives. You will develop and execute account strategies and activities for assigned accounts identifying business needs and problems and be accountable for the development and implementation of stated strategies as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.

What You Will Do:

• Consult with dealers internal business partners and accounts about technology across all applications of the business and or segment a corporate account may work in.

• Implement processes and reports to allow an account to better manage their overall business

• Work directly with accounts to collect information sell additional products and services to current accounts and ensure their needs are met.

• Follow organizational policies and procedures staying abreast of compliance requirements and maintaining clear and direct line of communication within the organization to meet customer requirements.

Skills You Have:

Extensive experience in:

• Customer Focus Relationship Management and Effective Communications: Ability to maintain productive longterm relationships with clients internal and dealer parties clear and effective communications and to facilitate the creation of the right products and services to resolve customer business issues.

• Value Selling:Ability to differentiate support offerings that address clearly understood customer needs and to qualify sales prospects based on a clear understanding of customer business needs and the service companys determined ability to meet those needs.

• Negotiation:Ability to negotiate successfully across the organization and with thirdparty and clients in a constructive and collaborative manner. Can detail the risks of negotiation breakdown from each partys perspective and protect own position while demonstrating willingness to achieve winwin.

Working knowledge of:

• Account Management :ability to manage daytoday activities providing services and support to existing clients and to advise on the appropriate solutions to complex customer accounts problems.

• Decision making & Critical Thinking:ability to accurately analyze situations in order to reach productive decisions based on informed judgment.

• Industry expertise:knowledgeof the organizations industry group trends directions major issues regulatory considerations and trendsetters.

Top Candidates Will Also Have:

• Specific industry experience with Construction Industry products services work tools and digital solutions exposure

• Good understanding of Caterpillars technology offerings ie (VisionLink Onboard Machine Systems)

• Experience working with Cat dealers and customers

• Bachelors degree preferably in engineering business or marketing

• Extensive commercial experience involving dealer and/or customer facing positions

Additional Details:

• Work location: Peoria IL

• Domestic relocation assistance is available

• Travel: 3050

• This position is currently a hybrid inoffice work model requiring a 3day weekly office presence when not traveling. However work arrangements may be adjusted at any time based on business needs.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to parttime employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.

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