Tourism System Support Specialist
Tourism System Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
Education and Experience:
A bachelors degree in Marketing Website Design/Maintenance Information Systems Management or another related field
At least one year of related work experience including customer service data collection and/or administrative support
Alternate combinations of education and experience will be considered on a casebycase basis.
Competencies:
Knowledge of:
Principles and practices of computer system data maintenance and reporting
Website development including content management systems digital asset management systems website analytics software basic HTML 5 & CSS 3 website design graphic design
Customer service standards
Principles and practices of marketing public relations basic English formatting and editing administrative office support and records management
General knowledge of the State of Montana including its geography history and attractions
Ability to:
Communicate effectively verbally and in writing
Work with a large volume of data on a computer system
Build and maintain effective working relationships with department staff customers and the general public
Work independently
How to apply
Apply online by submitting your resume and cover letter. (Please Note: You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system. You only need to upload the requested documentation.
Benefits
Look here to see the additional benefits! They include:
o Work/life Balance
o Health Coverage
o Retirement plans
o Paid Vacation and Sick Leave and Holidays
o And more
Public Service Loan Forgiveness (PSLF) Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!
Other important information to be aware of
This position requires the successful completion of a criminal background check.
Only online applications are accepted. By applying online you can receive updates and monitor the status of your application.
If you fail to upload the requested application documents and/or preference documents we will notify you via email. Failure to upload these documents after notification will result in your application being removed from consideration.
This position allows for a hybrid work schedule from a remote location within the State of Montana. Weekly travel to Helena offices will be required. Specific conditions will be outlined as part of the job offer and must adhere to state policy. New Employees may be required to complete training in person before hybrid work schedules begin.
About the Department
The Department of Commerce aims to make sure Montana is the best place to work live and play. We work alongside private industry and local organizations to create jobs grow businesses develop affordable housing and improve community infrastructure.
(You can learn more about us here.
About this Position
This position is responsible formanaging Commerces database of tourismrelated sites services and events and evaluating overall effectiveness. In addition this position manages the regular survey and update of records for businesses government agencies and other tourism related entities. The work involves:
- Project Management assessing agency needs developing proposals and working with contractors to ensure effective and efficient implementation.
- System Design work collaboratively with contracted DBAs in the development and field testing of screens and forms.
- Survey Process support the collection of survey information and supervise data entry into the Tourism database.
- Customer Service respond to questions and/or concerns related to database entries.
- Strategy Planning collaborate with Commerce IT to assess database system capabilities and limitations and provide feedback regarding upgrades and strategies to ensure ongoing system effectiveness.
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Required Experience:
Unclear Seniority
Employment Type
Full Time
