Patient Financial Counselor
Patient Financial Counselor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:
Geisinger Medical Center (GMC)Shift:
Days (United States of America)Scheduled Weekly Hours:
40Worker Type:
RegularExemption Status:
NoJob Summary:
Provides financial counseling either in person or via telephone for all patients for designated areas; admissionsscheduled and/or elective in/out surgeries and/or outpatient clinical services. Provides coordination and completion of patient billing and collection functions either at the time of the initial interview prior to the services being rendered and/or after the insurance carrier has paid. Maintains a close working relationship with the staff of the assigned clinical departments to ensure clear communication and handling of all patients financial needs. Provides accurate and efficient service to patients. Completes collections including copayments deductibles and remaining estimated balances at point of service (POS).Job Duties:
- Interviews patients with inadequate and no insurance coverage to obtain suitable financial arrangements prior to the services being rendered when applicable for admissions in and out surgeries and outpatient clinical departments.
- Follows Revenue Management policies and procedures regarding financial matters and payment arrangements.
- Conducts detailed discussion with patients obtains information and completes required tasks to determine patients eligibility for Medicaid and other federal state and local government or private sources as appropriate.
- Meets with patients on a oneonone basis to discuss the price of care and patients current financial situation obtaining all pertinent demographic and financial data to ensure resolution of account. Serves as an advocate to the patient to educate them on what to expect regarding financial matters.
- Responsible to be personally available to answer patient questions pertaining to financial billing and account status. Takes ownership of a customers problem and ensures the matter is resolved timely and that the customer is satisfied with the solution.
- Provides oversight for assigned department and may be the first point of contact for the department regarding Patient Financial Services.
- Able to provide backup support and coverage for any department as well as provide report analysis to departments and areas not covered by a Coordinator.
- Acts as coordinator between all Revenue Management teams and departments including Practice Consultants Utilization Management and Care Management Providers Geisinger departments clinical departments and the patients concerning financial counseling activity.
- Calculates patients outstanding balances and then discusses and finalizes the method of resolving those balances through preservice financial counseling point of service collections payment plans or other arrangements.
- Performs accounts receivable review for special pricing packages and ensures appropriate allocation of funds.
- This includes the ability to identify areas of opportunities and provide trending information and detailed documents outlining findings and recommendations.
- Prepares receipts for payments collected (both past and future). Promotes day of service cash collections and collections of outstanding balances system wide.
- Requests and assists patients by preparing preservice price estimations educating patients on insurance benefits and arranging mutually agreeable payment terms.
- Conducts research and followup activities on assigned accounts according to established procedures and time frames.
- Assists in maintaining control of selfpay accounts receivables.
- Resolves accounts via charity vendor referrals financial status determination and other options as defined by Revenue Management policies and procedures.
- Performs troubleshooting activities surrounding Revenue Management financial advising and service issues and trends for assigned service lines.
- Maintains ability to manage assigned projects and tasks associated with these efforts.
- Assists physicians insurance companies employers and others with requests concerning financial clearance and patient accounts to result in positive resolution.
- Coordinates efforts with other departments to resolve financial clearance insurance billing collection and other related concerns and issues.
- Completes and updates Electronic Medical Record for all patients interviewed via billing systems and Geisinger approved guidelines.
- Advises supervisor of unusual situations chronic financial medical and legal problems.
- Ensures compliance with federal state and other thirdparty billing requirements.
- Position executes work functions while demonstrating a global knowledge of how their work interacts with other units in the revenue life cycle.
Work is typically performed in a clinical and office environment. Travel may be required. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be allinclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Work schedule: Monday Friday
No Weekends / No Holidays
Education:
High School Diploma or Equivalent (GED) (Required) Associates Degree (Preferred)Experience:
Minimum of 3 yearsRelated work experience (Required)Certification(s) and License(s):
Skills:
Computer Literacy Customer Service Teamwork Working IndependentlyOUR PURPOSE & VALUES: Everything we do is about caring for our patients our members our students our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients our members our community and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one including vision dental and domestic partners. Perhaps just as important we encourage an atmosphere of collaboration cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients members and community come from a wide variety of backgrounds and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Employment Type
Full-Time
