IT Support Analyst I Hybrid in Harrisburg PA

Pets deserve the best care. At Vetsource we build the foundation for success enabling those in the pet healthcare profession and industry to thrive. Our datapowered platform simplifies processes and streamlines systems helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights Vetsource provides comprehensive solutions that give our customers more time and flexibility and help them foster strong relationships and positive experiences. In a rapidly evolving world were constantly seeking new ways to help our customers chart a course for a better brighter future for pets and those who care for them.

If you love pets want to have an impact and join a fantastic organization Vetsource could be the place for you.

At Vetsource we know that we do our best work when we have an inclusive and diverse team where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity equity and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60 of the criteria women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role but dont necessarily meet every single requirement on the job posting we still encourage you to apply.

WHO WE ARE LOOKING FOR

IT Support Analyst I
The IT Support Analyst I is a Tier I IT Service Desk role. They provide technical support to internal endusers related to laptop desktop VPN SaaSbased telecom and proprietary software. Responsibilities include onboarding offboarding imaging shipping configuring installing and maintaining hardware and software systems for both onsite and remote Vetsource associates.

This is a fulltime hybrid role located in Harrisburg PA.

WHAT YOULL DO

• Help manage ServiceNow ticket queue and team Slack channels respond to associate escalations and technical queries and resolves issues efficiently.

• Escalate issues and coordinate referrals to appropriate personnel as necessary; notify stakeholders of status updates and ticket closure.

• Install or reconfigure appropriate desktop hardware and peripherals software operating systems network components and telecommunications equipment for new hires moves and user requirements changes.

• Maintain utilize and contribute to documentation related to processes procedures and protocols.

WHAT YOU BRING

• Associates degree in computer science computer information systems or a related field. Experience may be considered in lieu of education.

• At least 2 years of experience with IT/Software Support.

• Experience with remote assistance software.

• Must have a strong technical aptitude and must be a quick learner with the ability to understand.

• software workflow capability and constraints.

• Excellent customer service and communication skills both verbal and written.

• Preferred qualifications include: Experience with Windows 10 and 11 Apple/MAC operating systems A Certification Google/Microsoft Administration skills Active Directory experience.

WORKING CONDITIONS

• Reliable internet access is required.

• Environment where dogs are present if in the office.

• Sitting/standing at a desk working on a computer for long periods of time.

• Occasionally lifting up to 25 pounds.

• Occasionally stooping lifting and/or bending.

#LIHybrid #LIML1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture Vetsource also offers:

• Competitive pay and benefits including medical vision* dental and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO Holidays Floating Holidays and Volunteer Day
• Retirement Savings Plan 401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups and fun company events!
  

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above all associates are expected to support and model Vetsources Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $22.89 $28.00 / hour

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to jobrelated skills experience certifications relevant education and training while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role and are not to be construed as an exhaustive list of responsibilities duties and skills required. Our preemployment process in the US includes a background check as a part of the hiring process and will include a drug screen for pharmacy related roles. In the United States if you need a reasonable accommodation for the online application process due to a disability please email or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer.

Vetsource is an Everify employer.

www.vetsource