Part-Time Guest Service Agent SpringHill Suites by Marriott West Des Moines
Part-Time Guest Service Agent SpringHill Suites by Marriott West Des Moines
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Front Desk Agent / Guest Services
Do you want to work in a fun and energetic environment where you will be challenged rewarded and inspired Lead the way for hospitality at SpringHill Suites West Des Moines. Now Interviewing Part Time Guest Service Super Stars!
Superior Guest Service!Teamwork theres no job too big or too small for us to conquer together! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.
DUTIES AND RESPONSIBILITIES:
As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room.
Assist guests with checkout including but not limited to ensuring rooms and services are correctly accounted using the pointofsale system handling money processing credit and debit cards accepting and recording various forms of payment.
Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
Use upselling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner. Answer phone in a prompt and courteous manner.
Promote teamwork and quality service through daily communications and coordination with coworkers and perform other duties as assigned
Required Experience:
Unclear Seniority
Employment Type
Part-Time
