Guest Service Agent
Guest Service Agent
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Job Description
Report directly to the Duty Manager the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome at home on arriving and departing the Hotel.
Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
Responsible for Information desk activities (including guest queries information mail and messages).
Identify the person to whom he/she is speaking and the subject of the request and direct the guest accordingly.
Provide general information to customers and guests in a good and helpful manner.
Identify ways of increasing the Hotels overall profitability within the section.
Know how to explain the hotel and network pricing policy to guests.
Know how to present the sales pitch for the various network products and hotel services.
Systematically offer the hotels services to guests upon their arrival.
Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Qualifications :
Diploma in Hospitality Management or equivalent
Prior experience in hotel front office operations is preferred
A strong focus on customer service
Excellent communication skills; fluency in English is required
Be able to work shifts weekends and public holidays
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Benefits Your Way:
- Access to Accor team benefits including global discounts on accommodation and food & beverage.
- A supportive and collaborative work environment.
- The opportunity to grow and progress your career with Australias largest hospitality employer Accor
- Accor has a strong focus on ensuring all of its people feel welcome and feel valued.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
