Senior Service Desk Coordinator
Senior Service Desk Coordinator
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Job Description
Due to natural growth we are increasing the size of our Service Desk teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled Technical customer support. If you would like to join us on this journey of unprecedented growth then apply below and make this happen today.
As a Senior Service Desk Coordinator you will provide proactive user helpdesk services to inbound customer service requests. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family.
Responsibilities
- Receives incidence / service requests from Technicians and/or level 1 agents and from atomized incidents.
- Provides technical support to address more complex / difficult service issues.
- Performs technical analysis of specific incidents and service requests including check of ticket history.
- Leverages the corporate knowledge base log files deployment installation & configuration and journal data to analyze failures and guide customers through incident resolutions steps including through remote access of the customer environment.
- Individual Needs to provide Technical Support on Bridge lines with Project Manager & Customer.
- When remote resolution is unsuccessful provides information including spare part recommendations to assist field service technicians with onsite service provision.
- Gathers recurring / systemic failure information and develops reports for management.
- Provides hardware and software training and advice for less experienced team members.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Graduation Mandatory 16yrs Full time for less than 5yrs of Experience)
- Minimum of 46 years of relevant experience or equivalent combination of education and experience in Service Desk Support (L2
- Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required.
- Technical Skills Hands on Experience on Citrix Jump server Remote Applications Monitoring tools good knowledge on command prompt.
#LIMP1
Required Experience:
Senior IC
Employment Type
Full-Time
