Job Description
The Library Assistant I position requires exemplary customer service skills and a commitment to outstanding service. The Chesapeake Public Library CPL is seeking individuals with a heart for the community who share our mission to build bridges to discovery through professionalism collaboration curiosity communication and solution focused service to join our team as a Library Assistant I. CPL prides itself on exemplifying the City of Chesapeake CARES (Courtesy Attentiveness Responsiveness Empowerment Stewardship) standards to our internal and external customers. The ideal candidate for a library position is someone with a commitment to service who possesses a growth mindset and is looking for a career focused on service to others. Responsibilities of the Library Assistant I include: Assisting patrons in the library and on the phone with selecting and locating library materials and general library information. Library Account Maintenance Issuing library cards to patrons charging and discharging library materials. Receives inspects sorts and processes library materials. Shelving materials reading shelves weeding emptying book drops pulling holds and performing other tasks related to routine collection maintenance. Assisting with programs and special events. Instructing patrons on selfcheckout equipment and basic computer needs including printing and faxing. Collecting daily statistics. Performing basic computer troubleshooting as needed. Creating and maintaining library displays. Attending training to stay abreast of technology programs databases services and procedures. Performs other duties as assigned.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires instruction that is sufficient for satisfactory job performance. . EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards this position requires a minimum of three months of related fulltime equivalent experience in public libraries or customer servicerelated industry or volunteerism equivalent to 6 months parttime work experience. SPECIAL CERTIFICATIONS AND LICENSES : Depending on departmental operational requirements may require valid drivers license and driving record in compliance with the City Driving Standards. SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to shortterm department needs and/or citywide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
The ideal candidate is skilled at delivering excellent customer service; the candidate should enjoy working and assisting customers of all ages and backgrounds. Interested applicants should exhibit computer proficiency.
Work Schedule
Schedule: Varies May include evening weekend hours and occasional afterhours programming.