Customer Advisor Sell-to-Clutch
Customer Advisor Sell-to-Clutch
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Salary Not Disclosed
1 Vacancy
Job Description
About Clutch:
Were on a mission to reinvent the way people buy sell and own cars. Are you game
Clutch is Canadas largest online used car retailer delivering a seamless hasslefree car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10Day MoneyBack Guarantee and thats just the beginning.
Named two years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hardworking and driven individuals to our growing team.
Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia and Prince Edward Island. Clutch is backed by a number of worldclass investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit clutch.
About the role:
Clutch is looking for a SelltoClutch Customer Advisor to be the voice for an online car selling experience in addition to our SelltoClutch (STC) team!This is a fantastic opportunity to join a rapidly growing team and create a huge impact!
What youll do:
- Respond to customer inquiries (inbound calls emails SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 50 calls daily
- Act as the main point of contact for individuals looking to sell their vehicles to Clutch
- Provide exceptional customer service by answering inquiries explaining the selling process and addressing any concerns or questions from sellers
- Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation
- Conduct basic vehicle assessments using Clutchs established guidelines to confirm vehicle condition and value as originally disclosed
- Collect audit and ensure all necessary documentation is accurately completed and submitted for processing
- Maintain accurate and uptodate records of all interactions with sellers and transactions through CRM and internal software
What were looking for:
- You should be comfortable in a fastpaced environment and able to juggle a large number of customers & systems at a time
- You are exceptionally detailoriented with the ability to multitask and prioritize effectively
- 23 years of customer service or sales experience required
- Passion for cars is a plus
- Stoked about disrupting and redefining an ageold industry and a drive to win
- Selfstarter attitude
- Willing to work weekend and evening shifts
- Must be comfortable working 100 onsite at our Mississaugafacility
Why youll love it at Clutch:
- Autonomy & ownership create your own path and own your work
- Competitive compensation This role offers a base compensation sales incentive plan!
- Health & dental benefits
Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email .
Required Experience:
Unclear Seniority
Employment Type
Advisor
