Customer Service Administrator-1
Customer Service Administrator-1
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Job Description
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Create Master Leasing Agreement and Individual Contract draft; upload and initiate electronic contracts signing. Ensure all contracts addendums & other legal documents are set up in NOLS as per the current applicable processes accurately and in a timely manner Performs contract setup/processing/maintenance/changes within agreed SLAs Assures interface between support sales support business delivery organizations process development and the customer Assures that the contracts are handled correctly from a commercial and legal point of view Responsible for carrying out a highquality customer service by creating robust documentation and process mapping and be part of an end to end support of transition Keeping the systems up to date from a contract administration stand point and assume responsibility for the quality measures of the data in the systems Takes ownership in solving the reported mismatches Provide resolution to all queries coming from internal stakeholders (Commercial Back office credit and order delivery teams)
Acts as a support enabler to develop procedures and training material based on knowledge capture Enhance the overall performance of the process by driving standardisation and improvement ideas Ensure all process controls are effectively implemented and all key performance indicators reach the targeted level; Perform other tasks related with LPSC deliverables as may be required (i.e. various reporting activities testing of new application functionalities)
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
