Customer Service - Account Manager
Customer Service - Account Manager
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$ 40000 - 47000
1 Vacancy
Job Description
- A minimum of five years of experience in account management key account service or B2B sales preferably within a manufacturing or sports equipment environment.
- Proven ability to manage multiple client accounts simultaneously while paying close attention to detail.
- Exceptional verbal and written communication skills with a professional and confident demeanor.
- Strong problem-solving negotiation and analytical skills.
- Demonstrated ability to prioritize tasks and thrive in a fast-paced high-pressure environment.
- A positive assertive and customer-centric attitude with a passion for building lasting relationships.
- A self-starter who is detail-oriented highly organized and able to work independently.
- Ability to travel occasionally (<10%) for customer visits and industry events.
- Serve as the primary point of contact for assigned accounts managing all aspects of the customer relationship.
- Proactively engage customers to ensure satisfaction resolve issues and identify opportunities for additional value.
- Coordinate with internal departments to ensure timely order processing delivery and issue resolution.
- Process and manage purchase orders with accuracy; maintain records in ERP system.
- Analyze order patterns and recommend solutions to improve efficiency and customer experience.
- Handle product returns (RMAs) pricing inquiries and claim investigations in collaboration with Quality and Finance teams.
- Contribute to continuous improvement initiatives for service processes and customer engagement.
- Support sales presentations and customer training sessions to strengthen dealer and contractor partnerships.
- The position is based in an indoor office environment.
- Requires heavy interaction with clients via telephone email and virtual meetings.
- Requires extended periods of sitting at a computer terminal.
- Must be able to work well with others in a team environment and maintain an approachable demeanor even in stressful situations.
Salary
Salary Range $40000-$47000/year
Full-time; Non-Exempt Hourly;Onsite Position
Quarterly bonus eligible
Benefits
All full-time employees are eligible for health dental vision STD LTD Basic Life voluntary life and 401(k) match up to 6%
Required Experience:
Manager
Employment Type
Full-Time
