Service Delivery Specialist
Service Delivery Specialist
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Job Description
How will I help
Service Delivery specialist will be responsible for ensuring the seamless delivery of networking services and solutions across entire SNS portfolio. This role will focus on collaborating with crossfunctional teams to meet operational goals provide customers support and drive continuous improvement in service quality and performance.
Your key responsibilities include:
- Manage assignment of resource management of SNS Engagement requests (via JIRA FD).
- Coordinate daily standup meetings for Front Door (FD) engagements track existing engagements (due dates resource allocation issues).
- Act as liaison between technical teams and customer to ensuring effective request capture and service delivery.
- Act as communications coordinator for the customer manage general queries and escalations.
- Monthly financial journal & financial recovery management for Technical Consultations.
- Monitor analyse and report on service performance metrics to help drive successful customer outcomes.
- Monitor & report on Annual & FD Customer Surveys. Build customer relationships & stakeholder management.
Whats in it for me
Youll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to createbetter futures together. So well back you in the development of your career internal career prospects and flexible working. Youll also keep learning to grow your career backed by a fantastic team of people with a cando supportive structure. Whatever shape your family takes we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions surrogacy and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need
Essential:
- Proven experience in service delivery or customer service roles 2 years.
- A passion for customer process simplification & improvement.
- Proven ability to negotiate and resolve change conflicts with key stakeholders across multiple business teams.
Desirable:
- Experience using JIRA ServiceNow & project management tools.
- Intermediate Microsoft package skills.
- Understanding of networking technologies or IT support.
- Degree in IT Business Administration/Management and ITIL Certification.
Capabilities:
- Strong written & verbal communication skills.
- Influencing skills taking ownership and drive work activities to a successful conclusion.
- Strong analytical and problemsolving abilities with a resultsdriven approach.
Whats it like to work there
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers our communities and each other. At Westpac making a difference means creating impact unlocking our own and each others passions and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture joining the Westpac family gives you access to a wide range ofemployee benefitsto help you manage your priorities whether that means family life work/life balance ambition to grow or all the little perks in between.
Well empower you to shape your career path. Through personalised upskilling mentoring and training opportunities youre in control of where you start and how youll grow.
As an equal opportunity employer we are proud to have created a culture and work environment that values diversity and flexibility and champions inclusion.
Hear from some ofour peopleand their experiences working with us. #LIHybrid.
How do I apply
Start here. Just click on the APPLY orAPPLY NOWbutton.
At Westpac were all about creating a supportive culture and ensuring our workplaces branches products and services are accessible and inclusive for everyoneour customers employees and the wider community. If youre interested in discussing workplace flexibility please feel free to mention it in your application.
We invite candidates of all ages genders sexual orientation cultural backgroundspeople with disability neurodiverse individuals veterans and reservists and Indigenous Australians to apply. If you have questions about the recruitment processplease email.
Do you need reasonable adjustments during the recruitment process
Were committed to making our recruitment process accessible to all candidates including those with disabilities or specific accessibility needs.For further information and additional contact details visit the People with Disability and/or needing Accessibility Requirementspage on our website Experience:
Unclear Seniority
Employment Type
Full-Time
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