Service Specialist
Service Specialist
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a familyowned business and the innovative spirit of a startup both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and overachievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The role of the Service Specialist is to oversee and drive operational efficiencies in postsales support and services including but not limited to timely building service network across India developing AMC models for customers complaint resolution within agreed upon TAT generating additional revenue from beyond warranty component sales call log management report submissions project tracking and reviews. They will establish support standards and enable support process at customers end training development of service team & have active participation with project and support teams at customer end.
Role Responsibilities
- Service Support network development Responsible for creating developing and training local service support network in key states/ locations as per demand from Business.
- Delivery on aggreged TAT with Customers 100 compliance
- Document generate manage service call log reports weekly updates and reviews. Warranty data management.
- Develop additional revenue stream from out of warranty component sale and services
- Build and deploy AMC models for India market and revenue projections.
- Coordinate manage and attend to service calls in person across the region and willing to travel extensively.
- To achieve excellent ratings from Customers in QBRs.
- Relationship Management Build manage and maintain excellent working relationship with MNR and project teams at customer end and well as production team internally on continued availability of replacement components.
Role Requirements
- Strong technical knowledge of materials Electrical & IT equipments manufacturing stds machines and manufacturing processes.
- Electrical & Electronics Engineer with 24 years of work experience.
- Strong complex project planning and skills with critical thinking.
- Understanding of R&D processes and prototyping.
- Excellent English and local language communication skills. Understanding of south Indian language will be an advantage.
Candidates MUST be based in or near Taloja Navi Mumbai.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forwardthinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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