VP of Commercial Retail Store Operations

1. Operational Strategy:
   • Develop and implement strategic initiatives to drive operational efficiency improve productivity and maximize profitability.
   • Inform and engage our community of shoppers ensuring they are knowledgeable about and aligned with the vision and mission of Goodwill Industries.
   • Establish and maintain operational policies and procedures to ensure consistency and compliance across all stores.
   • Identify opportunities for process improvements and costsaving measures while maintaining highquality standards.
2. Store Performance Management:
   • Safety is priority one. This position working closely with all retail stores is responsible for promoting and maintaining a safe working environment. Develops and implements strategies action plans staffing and procedures to optimize processing and maximize the monetizing of donated goods.
   • Oversee the performance of all thrift store locations including sales targets inventory management and customer service standards.
   • Analyze sales data financial reports and key performance indicators (KPIs) to identify trends opportunities and areas for improvement.
   • Collaborate with store managers to develop action plans to address performance gaps and drive sales growth.
   • Responsible for the daily operations and top and bottomline performance in revenue generating business operations (i.e. retail stores outlet store and ecommerce). Establish and maintain procedures to yield desired outcomes for key performance indicators of donated goods and retail sales.
   • Assists in the development of team goals and objectives and monitor progress towards achieving those goals.
3. Customer Experience:
   • Champion a customercentric culture focused on delivering exceptional service and fostering longterm customer relationships.
   • Implement strategies to enhance the overall shopping experience including merchandising store layout and product presentation.
   • Monitor customer feedback and satisfaction metrics to identify opportunities for improvement and implement corrective actions as needed.
4. Team Leadership and Development:
   • Provide leadership guidance and support to store managers and regional teams fostering a culture of diversity accountability collaboration and continuous improvement.
   • Recruit train and develop talent at all levels to ensure a highperforming and motivated workforce.
   • Conduct regular performance evaluations set goals and provide ongoing coaching and feedback to drive employee engagement and development.
   • Safety is priority one. This position working closely with all retail stores is responsible for promoting and maintaining a safe working environment. Develops and implements strategies action plans staffing and procedures to optimize processing and maximize the monetizing of donated goods.
   • Responsible for the daily operations and top and bottomline performance in revenue generating business operations (i.e. retail stores outlet store and ecommerce). Establish and maintain procedures to yield desired outcomes for key performance indicators of donated goods and retail sales.
   • Assists in the development of team goals and objectives and monitor progress towards achieving those goals.
5. Vendor and Supplier Management:
   • Develop and maintain strong relationships with vendors and suppliers to ensure timely and costeffective procurement of merchandise and supplies.
   • Negotiate favorable terms and contracts to optimize profitability and mitigate risks.

• Bachelors degree in business administration Retail Management or related field; MBA a plus.
• Proven history of success in senior retail operations leadership roles preferably within the thrift store or resale industry.
• Strong business acumen with a deep understanding of retail operations merchandising and inventory management.
• Excellent analytical skills with the ability to interpret financial data sales reports and KPIs to drive informed decisionmaking.
• Exceptional leadership abilities with a demonstrated capacity to inspire and motivate teams to achieve goals and exceed expectations.
• Analytical thinker with the ability to develop and execute innovative strategies to drive business growth and operational excellence.
• Outstanding communication and interpersonal skills with the ability to build strong relationships with internal and external stakeholders.
• Resultsoriented mindset with a focus on delivering measurable results and driving continuous improvement.

Required Experience:

Exec