Customer Service Advisor
Customer Service Advisor
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£ 24890 - 27087
1 Vacancy
Job Description
Proposed Interview Date: Week Commencing Monday 14 April 2025
Closing Date: Sunday 6 April 2025
Contract Type: Temporary until 31 March 2026
Salary: FC4 24890.91 to 27087.17
Working Pattern: 36 Hours per week
Location: Bankhead Glenrothes
Supporting Statement
As part of your application you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information check out theHow to Applysection of our Career Site. Without a Supporting Statement your application will not be progressed. Please upload your Supporting Statement at the section marked upload resum. Your Supporting Statement must not be a CV. More information is available on our Career site atwww.fife/jobs/supportingstatement
Job Details
This is a fulltime temporary post working 36 hours Monday to Friday. The contact centre is open from 8am to 6pm after initial training working 95 shifts are allocated in advance and can include 8am starts or 6pm finishes.
You will earn a competitive salary of 24890.91 to 27087.17 (pro rata for part time hours and have access to a range of benefits including local and national discounts for supermarkets restaurants and retail.
This role is based within the Repair Centre in the Customer Service Team who handle calls from Fife Council tenants who are reporting both emergency and routine repairs. This is a Customer Service based role and you will require to be customer focussed and provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries whether routine or complex at the first point of contact.
A link to the role profile is included below. You will find more information about the job and the type of person we are lookingfor.
The Person
You should have experience of providing excellent customer serviceand good communication skills which includes written correspondence. You should be able to use your own initiative work independently and as part of a team. Experience inprioritisingyour own workload andmanagingyourtime whilst having the ability to work under pressure is desirable. You should havea high level ofcustomer care skills with the ability to respond sensitively to people with a variety of needs and display a flexible attitude to work and change withapositive proactive approach. You must have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and problemsolving skills
Further Information
- Role Profile When preparing your supporting statement review the role profile and think about how you meet the essential criteriaRole Profile
- How We Work Matters Our employees are expected to display and promote certain behaviours in the workplace.See ourHow We Work Mattersbehaviour framework for more information.
- Employee Benefits Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information Council Department information
- Social Media Search for more Fife Council Jobs on Facebook or follow us on X @FCJobsOfficial
For more information please contact: Bernadette Fox
Required Experience:
Unclear Seniority
Employment Type
Full-Time
