Team Supervisor Overnights
Team Supervisor Overnights
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Job Description
Job Description
*Associates in this position will receive a $2.00 shift differential for hours worked between 12am6am.
Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity quality and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable this position will assist the management team with managing the fuel offer.
Principal Duties:
Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Facilitate flawless of flow between the associate the customer and their orders ensuring overall food service and beverage effectiveness.
Ensure of established safety security quality and store operations policies and standards. Demonstrate knowledge of and follow Wawas Crisis Management procedures when necessary.
Provide direction motivation and coaching for associates during the shift.
Prepare and maintain stock levels for all appropriate food service items by day part.
Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
Recognize associates and celebrate accomplishments.
Enforce Wawas cash handling and accountability processes and perform manager functions on register.
Administer checkin of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
Essential Functions:
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using deescalation and problem solving techniques
Proven selfstarter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing walking handling reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder reaching below the waist pushing buttons bending stooping squatting crouching kneeling and pushing
Must be able to lift and carry up to 35 lbs
Ability to learn and utilize the stores technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks
Basic Qualifications:
High School Diploma or GED equivalent
Ability to work 35 40 hours per week
Flexible availability which may include all shifts weekends and holidays based on business needs
Experience leading developing and selecting teams preferred
Experience training sales building management of expenses and food service menu planning
Experience effectively implementing change and demonstrated results in
Leadership experience in a fastpaced retail food service or fuel environment preferred
Experienced in all areas of store operations including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Wawa will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our Associate Service Center at or.
Wawa Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal state and local laws we recruit hire promote and evaluate all applicants and Associates without regard to race color religion sex age national origin ancestry familial status marital status sexual orientation or preference gender identity or expression citizenship status disability veteran or military status genetic information domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Required Experience:
Manager
Employment Type
Full-Time
