Everly Healths mission is to transform lives with modern diagnosticsdriven care and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin Texas Everly Health is the parent company to Everlywell Everly Health Solutions Natalist and Everly Diagnostics. Weve set a new standard of peoplefocused diagnosticdriven care that puts patients at the center of their own health journey.
Our infrastructure guides the full testing experience with the support of a national clinician network thats composed of hundreds of physicians nurses genetic counselors PharmDs and member care specialists. Our solutions make worldclass virtual care more attainable with rigorous clinical protocols and bestinclass science to tackle some of the healthcare industrys biggest problems.
Were hiring a Software Engineer Technical Support Specialist to continually improve our platforms by building highquality maintainable solutions and improving tools for resolving bugs and providing excellent service. As a member of the Everly Health Implementations group youll contribute directly to health care accessibility across the country by proactively building resilience into our systems. You will work with our engineering teams product teams and business stakeholders to support our applications and services closely track monitoring metrics surface and triage issues and support our internal data needs. We are looking for a collaborative engineer with experience in systems monitoring issue tracking and triage ticket management and coding expertise. Our stack is mostly in Ruby on Rails PostgreSQL with infrastructure in AWS. This is a highly creative stimulating and technically challenging role.
What Youll Do:
Serving as our support champion for production issues being the first line of support and working with our engineering teams to identify solve and prevent issues.
Take responsibility for triaging incoming issues and own from investigation through resolution.
Build and improve internal tools to solve existing issues decrease risk and avoid future escalations.
Play a key role in working with our engineering teams to improve our applications and infrastructure providing data points and technical support.
Take part in improving our metrics for issue/bug triage and turnaround times.
Develop and maintain relationships with the engineering product and customer support teams as well as key business stakeholders.
Continually look for new ways to automate manual processes across our team and company.
Learn our codebase and be able to troubleshoot and identify issues in code.
Willingly jump in and handle any task that needs handling!
Who You Are:
A continuous improvement aficionado that analyzes impact of changes today and identifies potential risks down the road.
Comfortable in a regularly changing environment and knows how to solve problems effectively learn on the fly and make decisions quickly but carefully.
Strong analytical and problem solving skills.
Excitement for the prospect of collaborating with a diverse team to tackle meaningful problems each and every day.
Sympathy for the complexity of being an engineer and desire to help make solving production issues as smooth as possible.
You are an excellent communicator and have great written and verbal communication skills.
What Youve Done:
3 years experience in a technical role (engineering technical sales support).
Experience working across business units with engineers product managers PMs etc.
Proven experience of implementing effective and efficient support processes
Healthcare experience preferred but not required
Experience with monitoring tools (Datadog CloudWatch etc.
Version control with GitHub/GitLab.
Experience with CI/CD is a plus.
Programming experience preferred Ruby on Rails a big plus.
Experience with PostgreSQL.
Sidekiq experience is preferred but not required
This salary range for this position is $105000 $125000 based on the selected candidates qualifications market data/ranges location (ATX or NYC) and internal equity. This position is also eligible for an annual bonus health dental vision & mental health insurance 401(k) with company match Flexible PTO a monthly $100 wellness stipend and various other perks.
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